Job Title: Senior Manager, Business Operations & Sales Strategy

Location: Markham, ON (Hybrid)

Job Type: Full-Time, Permanent

Salary: $120,000 - $130,000 base

Bonus: performance-based

Overview

We are supporting a client in their search for a Senior Manager, Business Operations & Sales Enablement. This role is ideal for a strategic and analytically driven leader with strong sales operations experience and a solid understanding of CRM systems, sales processes, and enablement tools. You will play a critical role in helping to translate data into actionable business strategies that drive sales performance across Canada.

Key Responsibilities

Lead sales operations and initiatives nationally, supporting sales productivity and revenue growth
Oversee CRM strategy and optimization, ensuring data accuracy and actionable insights
Translate CRM and market data into tactical playbooks, sales targets, and territory plans
Develop and lead the annual sales execution calendar, including promotions, campaigns, and training events
Manage and mentor a team
Collaborate cross-functionally with Marketing, Finance, IT, and Sales Leadership to align on strategy and business priorities
Support revenue forecasting, reporting, account transitions, and sales territory changes
Drive continuous improvement in sales enablement tools, AI applications, and performance tracking
Provide insight into customer reporting, market intelligence, and revenue health

What We're Looking For

Proven experience leading sales operations, business analytics, or sales teams
Strong background in CRM tools
Ability to turn data into strategy and clearly communicate insights and next steps
Experience managing or supporting B2B sales teams and building enablement frameworks
Ability to collaborate across departments and influence without direct authority
Strong leadership and mentoring capabilities
Demonstrated ability to drive strategic change and process improvement

Qualifications

Bachelor’s degree in Business or related field
7+ years of progressive experience in Sales Operations or Business Performance roles
Prior experience in a sales role is strongly preferred
Experience leading and managing teams
High level of comfort with analytics, dashboards, reporting, and forecasting
Experience working cross-functionally in a matrixed organization
Proactive, collaborative, and able to lead through influence and data

3 Step Recruitment Inc.

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Senior Manager, Business Operations & Sales Strategy