Lead the charge in driving Sales Excellence at 411 Locals!

411 Locals, a leading Local SEO Advertising agency, is on the brink of transformation into a Full Scale Marketing Agency and we're seeking a seasoned professional to join us as the Operations Manager, Sales. This role is pivotal in orchestrating the day-to-day operations of our sales department and ensuring that our global teams are firing on all cylinders. If you're a dynamic leader with a proven track record in the call center industry, ready to take on the challenge of managing large teams and significant P&L, then we want you on our team.

Function

As the Operations Manager, Sales, you'll be at the forefront of our sales division, leading Sales Managers, Team Leads, Sales Agents, and administrative staff to success. Your responsibilities will span across our global sales teams, ensuring seamless operations and driving financial performance from the Philippines to Mexico and beyond. Join us on this exciting journey towards sales excellence!

Here's what we're looking for:

🌟 You're the master of multitasking. Handling multiple sales operations tasks simultaneously is your jam.

🌟 Your spreadsheets are legendary. Pivot tables? Macros? You practically invented them.

🌟 You're a problem-solving ninja. Sales hiccups? You've already solved them before anyone even noticed.

🌟 Communication is your middle name. You know how to keep everyone in the loop and on the same page.

🌟 You're not just detail-oriented; you're detail-obsessed.

Key Responsibilities:

Team Lead Accountability: You'll be the ultimate coach, ensuring our Team Leads are rocking their roles, from performance monitoring to keeping schedules on point.

Operational Task Management: Think of yourself as the conductor, making sure all operational tasks are hitting the right notes and keeping our call center floor humming along smoothly.

RACI Compliance: You'll implement and monitor our RACI matrix, ensuring everyone knows their part and our projects hit the high notes of efficiency.

SOP Adherence: We love our SOPs, and you'll be the SOP maestro, making sure everyone's dancing to the same tune and recommending any updates to keep us in sync.

KPI Performance: Dive into the data and analyze those juicy KPIs to keep our team's performance on point. If there's a gap, you'll be the one to bridge it!

Coaching and Development: Get ready to be the MVP of team development, identifying coaching needs and implementing programs to help our team grow and shine.

Project Implementation: From brainstorming to execution, you'll be the driving force behind our new projects and initiatives, making sure they hit the ground running.

Headcount Forecasting: You'll be our crystal ball, analyzing sales trends and operational needs to forecast staffing levels and keep our ship sailing smoothly.

Budget Management: Show us your financial finesse by contributing to our sales department budget and keeping a keen eye on those Profit and Loss statements.

Sales Process Optimization: Always striving for the best, you'll continuously evaluate and improve our sales strategies, processes, and systems to ensure we're hitting all the right notes.

Minimum Requirements:

Bachelor's degree in Business Administration, Marketing, or related field.
Experience in outbound cold calling (Minimum 3 years).
Experience working with sales agents in the Philippines and Mexico (Minimum 2 years).
Familiarity with advertising products.
Expertise in process improvement.
Experience managing teams of over 200 FTEs (Minimum 5 years).
P&L management experience.
Strong organizational skills.
Excellent communication and leadership skills.
Strong data analysis and reporting skills

*Shortlisted candidates will have to share report templates or data analysis reports used or shared with senior management.

Work Conditions

● Remote (shift: 7am-4pm Pacific Time)

● Based on management decisions, travel requirements will be updated.

Compensation

Base Salary
Performance bonus based on KPI’s

Our Core Values:

Get Stuff Done, Deliver Results, Own It!

Directly Communicate, Fiercely Collaborate.

Innovate Always and in All Ways.

Domain Experts, Company Experts.

Growth: Customers, Company, People.

We are committed to fostering the growth and development of our employees. We provide clear career paths and advancement opportunities for both non-sales and sales roles. We believe in recognizing and rewarding exceptional performance and dedication.

Ready to lead the charge? Apply now and let's rock the small biz world together!

To apply, please submit your resume outlining your relevant experience. We look forward to reviewing your application!

Note: Only shortlisted candidates will be contacted for further evaluation.

411 Locals

New Jobs

Sales Operations Manager