Overview

Are you ready to redefine how an entire industry engages with customers? At AAA Life we leverage technology to put human connection at the heart of what we do. If you are someone who thrives on purpose and wants to make a tangible difference in people’s lives when it matters most, then AAA Life is the place for you. Join us as we grow into one of the top 5 life insurers in the US, powered by the strength of one of America’s most trusted brands. These facts showcase why we're the right choice:

On purpose: a leading professional services firm found that the commitment, empathy and dedication of employees at AAA Life was the highest across a benchmark of top US companies
On growth: we have the privilege to offer our products to tens of millions of Americans that are proud members of AAA
On making a difference: we serve Americans by delivering life insurance products that make a true difference for families during their hardest times, not wealth management instruments (more details on this during the interview)
On culture: USA Today named us a 2024 top workplace nationwide

Responsibilities

We’re seeking a dynamic and results-oriented leader to join our Operations management team. You should have extensive experience in leading cross-functional teams, knowledge of overseeing data analytics and dashboard development and exposure to large scale operations. Relying on your extensive project management experience, you will lead a team of project managers that bring the skills necessary to drive multimillion dollar initiatives to successful completion. You’ll be data-driven, with the ability to translate complex analyses into actionable insights that drive operational improvements. Most importantly, you’ll be a strategic partner to our COO, helping steer our company’s operations towards success and supporting stakeholder management.

Leadership

Oversee and guide a team of Project Managers in executing critical multimillion dollar initiatives, ensuring projects are delivered on time, within scope, and on budget
Oversee and guide a team of analysts to design and maintain operational dashboards to steer the business and enable data driven operational decisions
Partner closely with the Chief Operating Officer (COO) to help him steer his functions that span, amongst others UW, Claims, IT and Member Services
Support the Chief Operating Officer (COO) in managing key stakeholders within the Executive Management team and the Board of Directors (BoD), ensuring alignment with the company’s strategic vision

Manage strategic multi-million-dollar Operations projects

Oversee the planning, execution, and delivery of high-impact operations projects, ensuring alignment with strategic objectives
Oversee project managers and teams, timelines, and budgets to ensure successful project outcomes
Drive continuous improvement initiatives across operations, optimizing efficiency and effectiveness

Develop Operations data driven dashboard

Design and implement comprehensive operations dashboards that provide real-time insights and actionable data across all areas of operations
Oversee and manage data analysts to ensure accuracy and relevance of metrics displayed
Continuously refine dashboard features to meet evolving business needs and enhance decision-making

Support Management of Operations Functions

Facilitate day-to-day interactions with operations functions, including preparing, organizing and leading regular biweekly meetings
Detail and track action items, ensuring timely follow-up and resolution of issues
Provide ongoing support to operations functions, help them prepare reporting and follow-ups on most strategic topics

Manage Operations Vendors and Budgets

Oversee relationships with key Operations vendors, ensuring service quality and alignment with organizational needs as well as long term vendor engagement
Support the implementation of an SLA based culture and reward system with vendors
Develop and manage operational budgets, ensuring alignment with financial goals and identifying opportunities for cost savings

Collaborate with Leadership

Support COO in partnering with senior leadership to align operational strategies with the overall business vision
Support COO in managing Exec Management and BoD relationships, especially around preparation of key materials for presentation
Contribute to strategic discussions, providing insights and recommendations based on operational data and trends

Qualifications

5+ years of experience in management consulting from top tier firms required
Extremely strong analytical and presentation skills
Some insurance/life insurance experience required
Ability to thrive in a fast-paced work environment within a growing company
Empathic leader with a passion to develop people and the patience to chart a journey people can follow
Proven ability to manage teams to deliver key strategic projects to successful completion
Extensive experience in reporting and data analytics
Track record in successful senior stakeholder management
Bachelor’s degree in any field

What do we bring to the table?

Hybrid work environment that promotes work-life balance 
Comprehensive medical, dental, and vision coverage starting from your first day 
Employer 401k match and employer contribution to a pension plan 
Generous PTO and paid parental leave to support your family needs 
Various employee resources groups and community involvement initiatives

AAA Life Insurance Company

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Director, Business Operations