Position and purpose:

The role works as operational and administrative support to the Aardvark Safaris sales team. You will learn how the sales team operates and deliver high-quality itineraries that exceed client expectations. You will ensure the highest standard of client care and satisfaction. This involves detailed record keeping, liaising with African suppliers, airlines, and clients, and general office duties.

The Sales Operations Support assists the Sales team in delivering perfect holiday itineraries that hold a wow factor for all our clients and deliver a perfect and seamless customer experience. Accuracy and attention to detail are the key requirements as is the ability to prioritise and effectively manage a busy workload.

Key Responsibilities

· Support the sales team throughout the sales process

· Check availability of ground arrangements and prepare quotes for the sales team

· Finalise schedules and book all aspects of client trips

· Populate the client portal and ensure it is always up-to-date

· Complete quality assurance checks to ensure nothing has been missed

· Identify opportunities to upsell and cross-sell

· Check deadlines for provisional reservations and confirmations

· Filing invoicing and passing clients on to the finance team

· Issue all ticketing and liaise with clients to ensure they have everything pre-trip

· Liaise with local ground staff to ensure everything is in place, any queries are dealt with, and ensure that the services meet or exceed clients’ expectations and are delivered seamlessly

· Work with the sales team to provide exceptional customer service and problem resolution pre-, during and post-trip addressing any concerns or special requests and ensuring client delight

· Identify ways to improve internal systems and external client service

· Update client portal, CRM system, and all other internal systems

· Ensure the highest standards of client care

· Provide out-of-hours support as required

· Undertake any other duties as requested by the COO and Director of Sales

Required skills, experience, and personal traits:

A positive, “can-do” attitude.
A passion for delivering exceptional customer service.
A great communicator with a natural flair for striking up a conversation.
Commitment to continuous improvement, ongoing learning, and personal development.
A flexible and energetic team player who is always ready to go the extra mile.
Customer service experience and focus.
Excellent interpersonal skills, and verbal and written communication.
Good organisational skills with the ability to multi-task.
High attention to detail.
Good numerical skills.
Ability to manage confidential information professionally.
Excellent telephone manners.
Fundamental Microsoft Word and Excel skills.
Confident in Office 365.
Interest in African Travel.

Useful additional experience:

Experience in / or an understanding of the Tourism Industry would be desirable but not essential.
Personal travel experience.
Sales experience
Administration experience

Aardvark Safaris Ltd

New Jobs

Sales Operations Executive