Job Summary

As the Lead – High Value Client Acquisition, you will own the growth and expansion charter for the most valuable enterprise clients. This role demands a strategic and commercially astute leader who can navigate complex enterprise ecosystems, unlock new opportunities, and deepen long-term partnerships with India’s top retail and e-commerce brands.

The person will be working directly with the leadership management team in a high-impact role, driving both the depth and width of enterprise relationships — ensuring every account reaches its full potential through

consultative engagement, solution expansion, and operational excellence.

You will lead a team of experienced account managers, ensuring that our largest clients realize maximum business value from our solutions while delivering predictable and scalable revenue growth.

Responsibilities:

1. Strategic Growth & Account Leadership

 Own revenue, retention, and expansion for high-value enterprise portfolio.

 Define and execute strategic account plans that strengthen relationships, increase wallet share, and drive measurable client impact.

 Develop customized success blueprints aligned with each client’s strategic goals and commerce roadmap. 2. CXO & Enterprise Engagement

 Build and nurture deep relationships with CXOs, business heads, and key decision-makers as a strategic growth enabler.

 Lead Quarterly Business Reviews (QBRs) and strategic discussions focused on co-creation, innovation, and long-term account scaling.

3. Growth & Revenue Management

 Drive commercial expansion across the organization's product suite, new use cases, and client business units.

 Ensure industry-leading renewal rates and Net Revenue Retention (NRR) through consultative solutioning and proactive client engagement.

 Build strong internal alignment across Product, Tech, and Customer Success to enable seamless solution delivery and client satisfaction.

4. Team Leadership & Execution Excellence

 Lead, mentor, and develop a high-performing account management team skilled in managing complex, high-value enterprise relationships.

 Foster a culture of consultative selling, data-driven decision-making, and operational rigor.
 Build predictable processes for pipeline management, revenue forecasting, and client governance. 5. Strategic Insights & Voice of the Client

 Leverage client insights and analytics to identify growth patterns, risk signals, and opportunities for expansion.

 Champion the voice of the client within the organization to influence strategy, product development, and service delivery.

Candidate Profile:

 Pedigree: MBA from a Tier-1 B-School (IIM, ISB, MDI, SPJIMR, etc.)
 Experience: 10–14 years in Enterprise Account Management / Key Account Growth / Strategic
Partnerships within SaaS, eCommerce, or Technology-driven B2B organizations
 Enterprise Exposure: Proven success in managing CXO-level relationships and growing multi-million-
dollar accounts
 Strategic Orientation: Ability to translate client needs into commercial outcomes and solution
roadmaps
 Leadership Depth: Experience leading and coaching account teams handling enterprise portfolios
Analytical & Tech Fluency: Comfort with CRM, analytics dashboards, and SaaS metrics (NRR, churn,
expansion ARR)
 Mindset: Strategic yet hands-on; a relationship builder who blends empathy with execution

Absolute Talent Pvt Ltd

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