Overview:

**REMOTE**

PURPOSE STATEMENT:

The Sales Operations Manager (SOM) manages support functions essential to sales force productivity. These include analytics and planning, reporting, quota setting and management, departmental budget management, sales process optimization, sales job design, sales program implementation, and sales compensation design and administration.

The SOM is responsible for the overall productivity and effectiveness of the assigned sales organization. Reporting to the Senior Vice President of Business Development, the SOM also works closely with internal and external stakeholders to ensure the appropriate objectives and priorities are enabled within the sales organization supported. The successful candidate will be responsible for strategically developing and executing quarterly and annual performance objectives.

ESSENTIAL FUNCTIONS:

Coordinates sales forecasting, planning, and budgeting processes used within the sales organization. Proactively monitors and strives to maintain high levels of quality, accuracy, and process consistency in the sales organization’s planning efforts.
Supports the equitable assignment of sales force quotas and ensures quotas are optimally allocated to all sales channels and resources.
Works to ensure all sales organization objectives are assigned in a timely fashion.
Proactively identifies opportunities for sales process improvement. Works closely with sales management to inspect sales process quality and prioritize opportunities for improvement. Assists sales management in understanding process bottlenecks and inconsistencies. Facilitates an organization of continuous process improvement.

Monitors the accuracy and efficient distribution of sales reports and other intelligence essential to the sales organization. Recommends revisions to existing reports, or assists in the development of new reporting tools as needed.
Implements enabling technologies, including CRM, to field sales teams. Monitors the assigned sales organization’s compliance with required standards for maintaining CRM data. Works closely with sales management to optimize the effectiveness of the firm’s technology investments.
Provide input to senior leadership in the development and administration of sales incentive compensation programs.
Working with Accounting, Finance, and Human Resources, provides assistance with sales incentive compensation administration on an as-needed basis, or when required to arbitrate or clarify the application of sales compensation program policies and procedures.
Directs and supports the consistent implementation of company initiatives.

Builds peer support and strong internal-company relationships with other key management personnel.

OTHER FUNCTIONS:

Performs other duties as assigned.

STANDARD EXPECTATIONS:

Complies with organizational policies, procedures, performance improvement initiatives and maintains organizational and industry policies regarding confidentiality.

Communicate clearly and effectively to person(s) receiving services and their family members, guests and other members of the health care team.
Develops constructive and cooperative working relationships with others and maintains them over time.
Encourages and builds mutual trust, respect and cooperation among team members.
Maintains regular and predictable attendance.

EDUCATION/EXPERIENCE/SKILL REQUIREMENTS:

Bachelor’s Degree Preferred in Data Science, Marketing, or related field.
Minimum 3-4 years of direct experience in analytics in a health care setting preferred.
Considerable knowledge of reporting, budgeting, financial modeling, sales analytics, compensation, financial forecasting, operational pro forma, key performance indictor review, expense controls, performance trending, constructing and presenting operating reports, and assisting in operational and administrative control of a sales team.
Expert level Microsoft Excel proficiency required, python competency preferred.
Experience in developing, maintaining and delivering on sales metrics and forecasting, including territory analysis, definition and goal setting

Knowledge of customer segmentation, lead generation and monitoring the effectiveness of marketing and promotional programs.
Experience in developing, managing and maintaining a Customer Relationship Management system and data warehouse to include developing sales process, tools and training
Proven ability to foster close, cooperative relationships with peer leaders, sales management, and sales and support personnel
Must exhibit excellent communication skills, both oral and written
If applicable, a willingness to travel and work in a global team of professionals.

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Acadia Healthcare

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Sales Operations Manager - Remote