Role And Responsibilities

The Vice President, Sales Operations and Strategy is a senior leadership role responsible for overseeing the operational foundation that drives the effectiveness and performance of the sales organization. This includes owning data infrastructure and reporting, systems management, pricing strategy, sales enablement, and cross-functional project management. The role serves as a critical strategic partner to sales leadership and key stakeholders across the business, ensuring that the right tools, processes, and insights are in place to support growth and drive informed decision making.

The responsibilities include both directed work initiated by the SVP, Store Sales as well as self-directed leadership work that includes inputs and priorities from the Sales Leadership team. This role will help enable communication, collaboration, strategy execution, and special projects across the SVP organization. This individual will work in close partnership with the SVP and other business stakeholders to drive programs, execute, and monitor our business strategy.

Additional Responsibilities

Lead and manage both outside and inside sales teams, establishing clear performance expectations, goals, and accountability. Drive sales execution through ongoing coaching, performance management, territory oversight, and regular engagement with both teams. Ensure alignment between sales activities, commercial strategies, and overall business objectives while identifying opportunities to improve productivity, customer relationships, and revenue growth.
Identify and lead opportunities to modernize commercial processes, systems, and workflows. Evaluate and implement emerging technologies, including AI and automation, to improve productivity, decision-making, scalability, and business performance.
Influence senior stakeholders, drive organizational alignment, and build momentum across teams without relying on formal authority. Establish structure, accountability, and visibility around key initiatives while proactively addressing obstacles and ensuring execution.
Partner with Sales Operations, Variable Compensation, Learning & Development, Sales Compliance, and Reporting & Analytics to align operational strategies, resources, and initiatives with broader commercial priorities.
Own the development and optimization of data infrastructure, reporting frameworks, dashboards, and KPIs that provide accurate, timely, and actionable insights into sales performance, pipeline health, and forecasting. Ensure data integrity and partner with technology and analytics teams to improve reporting capabilities and automation.
Oversee the strategy, administration, and optimization of sales systems and technology platforms. Ensure accurate pipeline management, consistent system adoption, data integrity, and seamless integration across tools. Identify opportunities to improve processes, implement new capabilities, and establish organizational best practices.
Design and execute sales enablement programs, including onboarding, training, coaching, and ongoing development. Build and maintain sales resources, content, and competitive tools while identifying capability gaps and measuring program effectiveness to improve sales productivity.
Serve as a strategic partner to Sales Leadership, Finance, Marketing, Product, and other key stakeholders. Connect operational strategies, pricing, technology, and enablement initiatives to ensure alignment across go-to-market functions. Communicate business insights, recommendations, and progress clearly to executive leadership.

Qualifications

8–12+ years in business ops, strategy, consulting, or commercial roles (sales/revenue ops preferred)
Proven ownership of sales data infrastructure, reporting, dashboards, and KPIs
Hands-on Salesforce (or similar CRM) expertise: pipeline, data integrity, optimization
Experience with pricing strategy, RFPs, and commercial contracts
Strong ability to build sales enablement, onboarding, and content that drive productivity
Track record leading cross-functional work and influencing senior stakeholders without authority
Excellent analytical, problem-solving, and communication skills with the ability to translate data into clear executive recommendations and executable plans
Process improvement, automation, or AI experience a plus
Bachelor’s in Business, Finance, Economics, or related field; MBA preferred

Sponsorship

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

Acima

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VP of Sales Operations & Strategy