Business Operations Coordinator

This is a fully remote, part time role.

About Us:

Why We’re Different:

Acliviti doesn’t just advise clients - we co-create their vision, align internal teams, and help them stay ahead of what’s next. We are a vendor-neutral consultancy that helps enterprise organizations define strategy, lead execution, and provide ongoing support - all while aligning stakeholders and delivering outcomes that matter.

We Are:

Experts in customer experience delivering operational and technical transformation
Strategic partners who stay engaged before, during, and after implementation to ensure objectives are achieved
Boardroom translators - connecting CX vision, technical platforms, and financial value
Outcome-driven professionals who know 95% of spend is on human capital, not just tech
Remote-first and cross-functional, with deep expertise across industries

Our Clients Are:

Enterprise organizations modernizing their customer engagement ecosystem
CX, IT, Operations, and Finance leaders seeking true stakeholder alignment
Teams navigating complex transformation programs with high visibility and high stakes
Businesses who need business cases, vendor guidance, and enterprise-class execution
Companies looking to optimize revenue & cost models, reduce friction, and drive customer growth

How We Solve:

We lead clients through a continuous improvement cycle with three integrated service areas:

Strategy: We help clients define where they’re going - and how to get there.

Customer Experience Design
Performance Optimization
Transformation Capabilities

Execution: We lead execution across people, platforms, and processes.

Technical Platform & Capabilities
Operational Management
Data & Analytics

Managed Solutions & Support: We stay engaged post-launch to ensure long-term success.

Operational & Technical Oversight
Outcome & Expense Management
Artificial Intelligence & Data Segmentation

Role Overview

The Business Operations Coordinator is responsible for ensuring compliance and efficiency throughout the organization’s internal systems, financial operations, delivery operations, legal processes, and reporting. This role acts cross-functionally, overseeing core business systems and ensuring organizational visibility.

Delivery Operations

Support delivery handoff by validating project details
Manage project lifecycle administration, from set-up, monitoring, closure, and archiving
Support tracking labor allocation, utilization, and time coding accuracy across projects
Support resource management and approvals
Assist with pricing validation and invoice generation tied to project delivery
Reconcile transactions across systems to ensure financial data integrity

Systems Administration

Act as a systems admin for Smartsheet and Salesforce
Ensure data accuracy across systems through regular audits
Maintain structured workflows and adherence to standardized processes
Troubleshoot system issues and resolve data inaccuracies
Manage system updates in collaboration with vendors
Support new platform adoption by assisting teams with usage and best practices

Compliance Support

Support SOC2 compliance tracking
Maintain vendor records and compliance documentation
Coordinate with internal teams to ensure compliance requirements are met
Identify data discrepancies and proactively correct issues before reporting cycles

Qualifications

3-5 years in business operations or similar role
Strong attention to detail in data validation, auditing, and reconciliation
Hands on experience with project management tools (experience with Smartsheet strongly preferred)
Hands on experience with CRM systems with data entry, reporting, and system maintenance(experience with Salesforce)
Proficiency in Excel, including pivot tables and data analysis
Working knowledge of finance and accounting tools
Experience support AR/AP processes including invoicing and financial data entry
Ability to manage multiple deadlines and recurring processes with a high degree of accuracy
Strong time management skills
Excellent communication, organization, and cross-functional coordination skills
Experience working in a fast-paced technology forward environment

Preferred Qualifications

Experience with SOC2 compliance
Experience with SAP Concur
Experience with forecasting and revenue tracking

Acliviti

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