ABOUT THE JOB

The ACLU seeks a full-time position of Specialist in the Revenue Operations & Donor Relations team in the Development Department of the ACLU’s National office in New York, NY.

The ACLU’s passionate community of donors and activists is stronger than ever. The mission of the ACLU’s Development Department is to unlock the full potential of donors and the ACLU as partners in the creation of a more perfect union. We pursue our mission by building long-term donor relationships and organizational partnerships, by demonstrating impact in response to threats, by engaging donors how they wish to engage, by taking interest in our donors and facilitating personal action, by being accountable stewards of their funds, and by asking donors to consider giving the ACLU their full support.

Reporting to the Assistant Director of Revenue Operations, the Specialist is a member of the Revenue Operations & Donor Relations team that is comprised of three sub-units; Gift Processing, Donor Services and Revenue Operations. The Specialist ensures the accurate and timely processing of third-party donations (approximately 400,000 gifts annually) and is also responsible for supporting testing needs for ongoing system development for the ACLU’s suite of constituent management systems and data infrastructure.

RESPONSIBILITIES

Develop in-depth understanding of third-party gift processing procedural flow and ACLU 360 functionality including batch upload process
Administer and ensure the accurate and timely processing of all ACLU external gifts (website, lockbox, third-party processors, canvassing firms and legacy systems)
- Clean and manipulate raw data into standard format
- Validate data to reduce duplicate account creations
- Communicate with vendors to resolve payment and file-related issues
- Identify and problem solve processing exceptions
- Merge accounts and adjust records
Design queries and reports for reconciliation
Partner in evaluating and identifying opportunities to improve and expand third party gift processing procedure to affiliates
Understand ACLU policies and procedures and collaborate with colleagues in Finance, Development and Legal to ensure that accepting gifts from third party vendors meets organization protocols
Proactively detect, analyze system or data concerns and work closely with Development Data & Systems and Digital Product & Technology to troubleshoot and resolve issues
Provide support to Development Data & Systems and technical teams with user acceptance testing by creating schema for data mapping and analysis
Assist in the definition, documentation, and maintenance of internal support procedures

In addition to:

Engage in special projects and other duties as assigned
Center principles of equity, inclusion, and belonging in all work, embedding the values in program development, policy application, and organizational practices and processes
Commitment to the mission of the ACLU
Demonstrate a commitment to diversity within the office using a personal approach that values all individuals and respects differences in regards to race, ethnicity, age, gender identity and expression, sexual orientation, religion, disability and socio-economic circumstance
Commitment to work collaboratively and respectfully toward resolving obstacles and/or conflicts

EXPERIENCE & QUALIFICATIONS

Experience working in nonprofit organizations a plus
Experience with Salesforce.com
Experienced data processor who enjoys working with large data and spreadsheets
Possesses strong analytical skills to make logical deductions from presented data
Comfortable writing basic formulas and simple query commands
Understands basic concepts of relational databases
Has knowledge of basic finance or accounting
Possesses problem solving skills and inherent decision-making ability as well as the ability to take initiative, be assertive and multi-task
Extremely detail-oriented and able to work productively and flexibly in a high volume and fast paced environment
Able to work independently and as part of a team, while fostering collaboration and peer support
Proficient in Microsoft Office, i.e. Word, Excel, PowerPoint, Outlook, Access
Able to communicate effectively with all levels of staff and end users

COMPENSATION

The ACLU values equity, transparency, and clarity in pay. Consistent with the ACLU’s compensation philosophy, there is a set salary for this role. The annual salary for this position is $88,030 (Level I), reflective of a position based in New York, NY, where our National offices are headquartered. This salary will be subject to a locality adjustment (according to a specific city and state), if an authorization is granted to work outside of the location listed in this posting.

ABOUT THE ACLU

The ACLU dares to create a more perfect union – beyond one person, party, or side. Our mission is to realize this promise of the United States Constitution for all and expand the reach of its guarantees.

For over 100 years, the ACLU has worked to defend and preserve the individual rights and liberties guaranteed by the Constitution and laws of the United States. Whether it’s ending mass incarceration, achieving full equality for the LGBTQ+ community, establishing new privacy protections for our digital age, or preserving the right to vote or the right to have an abortion, the ACLU takes up the toughest civil liberties cases and issues to defend all people from government abuse and overreach.

Equity, diversity, and inclusion are core values of the ACLU and central to our work to advance liberty, equality, and justice for all. We are a community committed to learning and growth, humility and grace, transparency and accountability. We believe in a collective responsibility to create a culture of belonging for all people within our organization – one that respects and embraces difference; treats everyone equitably; and empowers our colleagues to do the best work possible. We are as committed to anti-oppression and anti-racism internally as we are externally. Because whether we’re in the courts or in the office, we believe ‘We the People’ means all of us.

The ACLU is an equal opportunity employer. We value a diverse workforce and an inclusive culture. The ACLU encourages applications from all qualified individuals without regard to race, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, marital status, citizenship, disability, veteran status and record of arrest or conviction, or any other characteristic protected by applicable law. Black people, Indigenous people, people of color; lesbian, gay, bisexual, transgender, queer, and intersex people; women; people with disabilities, protected veterans, and formerly incarcerated individuals are all strongly encouraged to apply.

The ACLU makes every effort to assure that its recruitment and employment provide all qualified persons, including persons with disabilities, with full opportunities for employment in all positions.

The ACLU is committed to providing reasonable accommodation to individuals with disabilities. If you are a qualified individual with a disability and need assistance applying online, please email benefits.hrdept@aclu.org. If you are selected for an interview, you will receive additional information regarding how to request an accommodation for the interview process.

The Department of Education has determined that employment in this position at the ACLU does not qualify for the Public Service Loan Forgiveness Program.

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