📌 Job Title: Senior Sales Operations Coordinator

📝 Engagement: Full Time, Permanent

🌏 Location: London

⌚ Working hours: 0845 - 1730

💰 Salary: Up to £45,000

About the role

As Senior Sales Operations Coordinator you will be responsible for ensuring the efficient day-to-day operation of the sales function by owning key operational processes, maintaining CRM data integrity, supporting commercial governance, and delivering accurate reporting.

Acting as a senior member of the Sales Operations team, the role provides guidance to Sales Operations Coordinators, drives continuous improvement initiatives, and serves as a trusted operational partner to Sales, Finance, Professional Services, and other business stakeholders.

What you'll do

Act as the senior operational contact for the Sales Operations team
Coordinate the end-to-end sales administration process from opportunity creation through to order fulfilment
Ensure all sales opportunities, quotes and commercial documentation comply with internal governance requirements
Review complex commercial requests before escalation where appropriate
Support the Head of Sales Operations in developing and implementing operational best practices
Identify opportunities to simplify and automate operational processes
Maintain high standards of CRM data quality and governance
Support user adoption through coaching and guidance
Produce documentation and user guides for new processes
Support pipeline reporting and forecasting activities
Provide ad hoc reporting and analysis for senior stakeholders
Support pricing, quoting and approval processes
Coordinate supplier registrations and commercial documentation
Assist with renewals tracking and commercial administration
Recommend and implement improvements
Support business change initiatives impacting Sales Operations
Participate in automation projects involving CRM and reporting
Assist with onboarding and training new team members

What you'll bring

Essential:

3+ years' experience in Sales Operations or Commercial Operations
Strong CRM administration experience (Dynamics 365 preferred)
Strong Microsoft Excel skills
Experience supporting sales teams in a fast-paced commercial environment
Strong understanding of the end-to-end sales lifecycle

Desirable:

Experience with Power BI
Experience within the information technology sector
Knowledge of commercial governance processes
Experience supporting forecasting activities
Experience mentoring junior team members

What we offer

25 days leave + bank holidays
Your birthday off
Enhanced parental leave
Company Pension
Private medical
Gym membership
Cycle to work scheme
Employee assistance programme
Endless learning opportunities

Who are we

Acora One is a trusted UK technology partner dedicated to helping small and medium-sized businesses thrive through reliable, secure, and scalable IT solutions. Backed by the expertise and resources of Acora Group, Acora One delivers comprehensive managed IT services, cybersecurity, cloud solutions, connectivity, telephony, and business continuity support tailored to the needs of growing organisations.

Our values

#1 Be the best you can be
#2 We do what we say
#3 Together we win

Interested in becoming an Acoran? Check out the link to our website to read more about us - Acora.com

To be considered for this position, you must have full rights to work in the UK.

Equal Opportunities at Acora Group

Acora Group are an equal opportunity employer, committed to providing equal opportunities regardless of race or ethnic origin, gender identity, family situation, sexual orientation, disability, religion or age. We hire our people based on qualifications, merit, skills, and business need.

We are a Level 1 Disability Confident Committed Employer and will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive equitable benefits and all privileges of employment. Please contact us to request any reasonable adjustments.

Join us at Acora in creating a workplace where everyone can succeed and make an impact. We look forward to welcoming you to our team!

Acora - IT, Cyber & AI

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