Job Purpose

To support the sales team with operational, administrative and supplier management tasks. Ensuring that orders are processed and delivered in an accurate and time appropriate manner. Utilise a good attention to detail in checking clients branding and artwork requirements against supplier visual proofs.

Establish good working relationships with suppliers, the sales team and eventually clients to assist in the delivery of creative solutions to client briefs and operational challenges.

Knowledge and Specific Job Skills Summary

Passion an enthusiasm for ethical and sustainable business practice
Excellent attention to detail
Excellent customer service skills
Good understanding of product branding techniques
Thorough understanding of the merchandise order process
Clear and professional communication ability
Shipping and courier booking processes (international & domestic)
Data input and review skills

To ensure the success of everything we do, the role calls for enthusiasm, focus, and drive. Candidates must pay close attention to detail because we take great care in the calibre of our deliverables, which might range from emails to client presentations. A crucial component of this role's success will be achieving this, especially under pressure.

Key Accountabilities and Responsibilities

● Raise orders and manage the order process with our suppliers.

● Check factory artwork proofs against clients branding requirements

● Highlight and rectify any errors with visual artwork proofs

● Provide excellent customer service and support for our clients.

● Ensure order data is kept up to date in a clear and concise manner.

● Keep our customers informed of the status of an order.

● Communicate with internal stakeholders on issues.

● Provide supplier performance feedback.

● General administration of own work and digital workspace

● Store order processing and store management

● Raise fulfilment orders and manage the process with all parties.

● Provide tailored customer support based on client requirements.

● Handle customer orders in a calm and professional manner

● Remain vigilant and be proactive in problem solving for our clients.

● Follow warehouse booking in procedures.

● Provide cover for your teammates when required.

● Any additional responsibilities as advised by Company Directors

Benefits:

● Fun and caring work environment

● Hybrid working – initially 5 days in the office moving to 3 office, 2 home

● Company mobile

● Team lunches

● Friday drinks.

● Work Barista

● Dog friendly office

Salary £20k-£30k + Bonus - Experience dependant

To apply for this role please send a CV and a cover letter outlining your interest in the role to info@activate-branding.com

Activate Branding

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