Ada was founded on land that is the traditional territory of the Mississaugas of the Credit, the Anishnabeg, the Chippewa, the Haudenosaunee, and the Wendat peoples and is home to many First Nations, Inuit, and Métis peoples. We also acknowledge that Tkaronto is covered by Treaty 13 with the Mississaugas of the Credit, and the Williams Treaties signed with multiple Mississaugas and Chippewa bands.

At Ada our mission is to make customer service extraordinary for everyone and our vision is a world where every customer interaction is resolved by AI.

Ada is an AI-powered customer service automation platform that makes it easy for businesses to automatically resolve the greatest number of customer service conversations — across channels and languages - with the least amount of effort.

Since 2016, Ada has powered more than 4 billion automated customer interactions for brands like Meta, Verizon, AirAsia, Yeti, and Square. Born in Toronto, Ada serves companies and their customers worldwide. For more information, visit www.ada.cx.

We are looking for a Salesforce Administrator to join our fast-growing Revenue Operations team. Reporting to the Director, Customer Analytics, your responsibilities will be related to our end-to-end sales, customer success, marketing and customer support journey. This includes executing the day-to-day configuration, support, maintenance and improvement of our Salesforce platform and integrated tools.

About You

Minimum 1-3 years of experience as a Salesforce.com Administrator (ideally certified)
Strong understanding of the platform, with the ability to build custom objects, formula fields, workflows, and automations.
Working knowledge of Lightning Platform, Sales Cloud, and Service Cloud
Excellent written and verbal communication and strong attention to detail.
Ability to work independently and as part of a team.
Demonstrated analytical and problem-solving skills.
Experience with FinancialForce and CPQ is considered an asset.
Experience working for a SaaS company is considered an asset.

Outcomes

Administer CRM tasks including: account maintenance, access management, permission sets, data updates, role assignments, data uploads, etc.
Administer CPQ tasks including: product and pricebook maintenance, guided pricing, approvals, contract generation, Netsuite integration
Drive efficiency through business process automation, AppExchange installations, and 3rd party integrations
Ensure data is accurate by creating data automations and working with sales teams to ensure data is being entered and tracked
Partner with the Internal Sales and Finance team to identify, drive, and build improvements to the quote to cash process.
Assist in the evaluation, scope, and completion of new requests
Assist in onboarding of new users and updating existing users on changes by working with the Revenue Enablement team to create training materials

Benefits

Competitive salary and generous stock option plan
Unlimited vacation
Wellness account
Extended health coverage
Dental/optical/travel insurance
Life insurance
Employee and family assistance plan

Perks

Flexible work schedule
Remote-first, In-person friendly work environment with WFH budget
Paid parental leave for Canadian residents
Development opportunities

The expected salary range for this position is $78,000 to $100,000. Actual pay will be determined based on several factors such as past experience and qualifications, geographic location, and other job-related factors permitted by law.

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About Us

Ada is a rapidly growing company in a thriving AI ecosystem. We optimize our communication, collaboration, and work ethic for the digital world instead of in-person. We are building the workplace of the future to build the customer experience of the future. With flexible working hours, together we'll determine a schedule that fits your style and the requirements of your role. We are backed by world-class investors, including Spark, Accel, FirstMark, Bessemer Venture Partners, and Version One. We provide our employees with competitive compensation, great health benefits, and ownership in our company.

We believe that unchecked biases disproportionately impact the most marginalized people in society—including but not limited to BIPOC, LGBTQ2S+ people, immigrants, and people with disabilities. We strongly encourage applications from people with these identities or other marginalized communities, even if you don’t meet every qualification we listed, because members of marginalized communities are less likely to apply if they don’t meet every qualification. We believe that without you, we cannot progress. At Ada, we don’t stand for tokenism. We stand for representation.

Our values are our fundamental driving forces for decision-making. They are the heart of what we stand for and are critical to our next phase of growth. You can learn more about our values and Ada’s founding story on our Careers page.

Everyone has their own unique talents. Even if you don’t meet 100% of the above qualifications, tell us why you’d be a great fit for this role in your application.

Ada Support

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Salesforce Administrator, Revenue Operations