Our client, C-POLAR™ Technologies, Inc. is a world class technology company that enables infection resilient environments for a wide range of critical applications. Our proprietary patents and processes are integrated into a growing number of products with the purpose of capturing and eradicating pathogens (viruses, bacteria) and allergens (molds, fungi, and pollens), thus supporting the creation of infection resilient environments.

Position Summary

We are actively seeking an individual for the role of Account Specialist. While expertise in the air filtration market is beneficial, it is not mandatory. The ideal candidate will possess excellent communication skills, the ability to collaborate closely with clients, and a proactive approach to customer satisfaction. The role involves supporting the sales team, identifying client needs, recommending suitable products, and ensuring overall customer satisfaction.

Responsibilities

Quoting and Pricing:

Prepare detailed quotes for replacement filters.
Collaborate with our product team to ensure competitive pricing, researching competitors and the air filtration market.
Clearly communicate pricing, lead times, and delivery schedules.

Order Processing:

Process orders promptly and accurately.
Coordinate with logistics and warehouse teams to ensure timely delivery.
Address any order-related inquiries or issues.

Logistics Support:

Track on-time delivery.

Sales Support Documentation:

Create and maintain documentation related to sales processes, customer interactions, and support procedures.
Assist in the preparation of customer proposals.

Administrative Support:

Assist sales representatives with administrative tasks, including data entry, document preparation, and CRM maintenance.
Generate and maintain sales reports, performance metrics, and other relevant documentation.

Product Expertise:

Familiarity with air filter product portfolio, understanding various types (HEPA, pleated, V-bank, etc.), applications, and industry standards.
Stay updated on industry trends, new products, and technological advancements.

Customer Engagement:

Communicate with existing customers via phone, email, and virtual meetings.
Understand their current air filtration systems, including filter types, sizes, and usage.
Build strong relationships by actively listening to their needs and addressing any concerns.

Needs Assessment:

Collect detailed information about customers’ existing air filters:
Filter dimensions (length, width, depth)
MERV ratings (if available)
Airflow requirements
Environmental conditions (dust levels, humidity, temperature)
Identify pain points and opportunities for improvement.

Replacement Recommendations:

Analyze collected data to recommend suitable replacement filters.
Provide accurate and customized product lists based on customer-specific requirements.
Explain the benefits of upgrading to higher-efficiency filters or alternative solutions.

Customer Support:

Assist customers with technical queries, installation guidance, and troubleshooting.
Handle warranty claims and returns professionally.

Sales Growth:

Proactively identify upselling and cross-selling opportunities.
Collaborate with the outside sales team to expand our customer base.

Qualifications

Experience: Minimum 2 years of sales support and inside sales experience, preferably in air filter sales or a related field.
Knowledge: Understanding of sales cycles and processes. Preference for familiarity with air filtration systems, filter types, and applications.
Skills: Excellent communication and negotiation skills; Detail-oriented and analytical; Proficient in CRM software and Microsoft Office Suite.
Attitude: Customer-focused, proactive, and results-driven.

Benefits

Competitive salary and bonus structure.
Health benefits, retirement plans, and professional development opportunities.
Collaborative work environment with growth potential.

If you’re passionate about air quality, enjoy building relationships, and thrive in a sales-driven role, we’d love to hear from you! Apply now and join our client's dynamic team.

Adaptive Talent

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