As Admiral Money continues to broaden its support for the UK consumer through the introduction of additional financial products an exciting opportunity has arisen for a Head of Sales Operations within the newly formed Specialist Mortgages team.

This role is seen as an important piece of the puzzle in creating and building a market leading, digital first, specialist lending proposition.

You will be responsible for setting up Sales Operations, establishing Policies, Process and Procedures that drive exceptional outcomes for our future customers. Working alongside the Product and Proposition team you will articulate the customers needs from a sales perspective to ensure that technology is used as both a differentiator and an enabler in our customer journey. You will be key to setting up a simple, fit for purpose approach that we can continue to improve as we become more established. You will always be looking for ways to create efficiencies and will be comfortable deploying continuous improvement methodologies to deliver more quality and quantity.

You will need to build and nurture a talented team, servicing Specialist Mortgage applications through to final Underwriting stage. Continuing Admirals reputation for growing internal talent you will use your proven leadership skills to develop those around you, so they are able to seize growth opportunities that further their careers.

Using your experience in the Specialist Lending market you will input into the go-to-market structure and scaling of the business as it is being established. This will all be alongside assisting in the IT platform build ensuring that Sales Operations requirements are met whilst ensuring optionality for future product developments and markets.

Your responsibilities will include:

Ensuring that customer experience is amazing and demonstrated through consistently high TrustPilot and NPS measures
Build out an MI Suite so you can identify both the tactical and strategic goals of the Sales Operations Team
Input into the Regulated Business Plan with specific focus on the underpinning Policies and Procedures sales
Assess the use of existing processing technology within Admiral Money and Admiral Group vs specialist lending requirements
Working alongside the Product and Proposition team you will add SME input into requirements and support delivery through robust User Acceptance Testing
As the Operational SME you will be working alongside the IT squad educating them in Specialist Mortgages ensuring that assumptions are challenged and requirements reflect the knowledge of the team
Utilise your knowledge of Specialist Mortgage distribution to shape our processes, procedures to support the associated risk framework
You will own 1LOD for Sales Operations ensuring robust controls and reporting are firstly developed and then adhered to
Anticipate the needs of the business and ensure that optionality is maintained when considered against cost/benefit/schedule

More info can be found here Head of Sales Operations job in Hybrid | Admiral Group Jobs (admiraljobs.co.uk)

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Head of Sales Operations