Referred applicants should not apply directly to this role.

All referred applicants must first be submitted through Workday by a current Loblaw Colleague.

Come make your difference in communities across Canada, where authenticity, trust and making connections is valued – as we shape the future of Canadian retail, together. Our unique position as one of the country's largest employers, coupled with our commitment to positively impact the lives of all Canadians, provides our colleagues a range of opportunities and experiences to help Canadians Live Life Well®.

At Loblaw Companies Limited, we succeed through collaboration and commitment and set a high bar for ourselves and those around us. Whether you are just starting your career, re-entering the workforce, or looking for a new job, this is where you belong.

Advance powered by Loblaw™ drives brands forward. We are unlocking Loblaw’s exclusive purchase pattern data, customer intelligence, and millions of daily connections with shoppers to drive growth for our business partners. Backed by both the country’s leading grocery and pharma retailer, and the nation’s leading loyalty program, PC OptimumTM, we have a unique set of assets to help consumer brands reach customers and grow their retail business more effectively. Our dynamic team bridges loyalty, media, product, analytics, insights and strategy disciplines for integrated planning that empowers our own brands and those of our partners to reach Canadian customers at the right time, in the right way.

At Advance powered by Loblaw, we’re always innovating to stay on the leading edge of a fast-evolving industry. We seek great people who share our principles of authenticity, curiosity, trust, and collaboration. You will get to work with some of the best minds in the industry and have the support of in-house world-class technologies to create solutions our customers will love. We’re able to keep innovating because our colleagues are passionate about their work and excited about the future of retail and media. Come help shape this growing business with us!

The impact you'll make

We are looking for a Director, Sales Operations to help strategize with self-serve clients to drive incremental revenue through improved campaign optimizations and achieving key performance indicators. We are looking for a seasoned and strategic Director of Sales Operations, to lead and optimize our sales operations and enablement team. The ideal candidate will have a strong background in sales forecasting, will help define and execute strategic directives encompassing processes, technologies, and practices to underpin our sales teams, ensure revenue growth, and maintain peak operational efficiency across the sales organization.

What You'll Do

Sales Planning & Reporting: Lead the sales planning process to accurately forecast and report on sales quotas by owning pipeline management tools such as Salesforce. Lead the development and improvement of Salesforce and act as a bridge between product and the sales organization.

Own Data Hygiene and Governance – continuous focus on clean data by:
- Reviewing and updating Salesforce CRM
- Liaising with Marketing, Revenue Management, Finance and Support teams to ensure data within CRM connects correctly into other connected apps and systems and vice versa
- Proactively manage the integrity and accuracy of data, dashboards, etc.
- Lead the sales planning process to accurately forecast and report on sales quotas
- Design, refine, and maintain an optimal sales process and methodology to improve pipeline management and velocity, forecasting, and sales performance oversight
- Own the creation, accuracy, and efficient distribution of sales metrics, reports and other sales related business intelligence essential to the organization
- Manage all reporting for sales, including individual rep performance, team dashboards, and exec level reporting

Sales Compensation, Forecasting & Quotas: Design, refine and maintain an optimal sales process and methodology to improve pipeline management and velocity, forecasting, and sales performance oversight. By overseeing sales compensations and plans, the candidate will be able to identify growth opportunities to help drive better results.

Oversees sales compensation plan administration. Establish sales compensation program rules, policies, and procedures. Works closely with Accounting, Finance, and Human Resources to establish rules, policies, and procedures associated with sales compensation.
Manage all reporting for sales, including individual rep performance, team dashboards, and exec level reporting
Own monthly calculation of sales commission calculation and sales performance metrics; including but not limited to territory performance, average deal size, average deal cycle, sales activity
Creating sales incentive plans, presidents club etc. to drive top line revenue growth

Sales Process Improvement: Lead development and deployment of sales tools and training necessary to improve execution and drive productivity/growth for sales.

Partners with senior sales leadership to identify opportunities for sales process improvement. Facilitates successful implementation of new programs through the sales organization by ensuring a well-defined, efficient sales process is in place for launch
Manage the operations team to consistently find efficiencies for the sales and client services organization
Fosters an organization of continuous improvement through investment in resources and people.

Sales Strategy: Provide revenue objectives that appropriately reflect the company’s business goals and strategies.

Partner with sales directors, revenue management, finance and client services to develop and implement sales strategies across the organization at scale to drive revenue.
Monitor sales processes and recommend changes to improve effectiveness and efficiencies in the sales organization
Assist in creation of sales process material to ensure clear and repeatable sales processes are introduced and adopted by sales and client services

Does this sound like you?

7-10 years experience in a business analyst/ business associate/ sales ops/ revenue ops/ financial analyst or similar role
Passion for data and self-driven to improve processes
Experience with Salesforce, Salesforce CPQ or Hubspot required
Background in Business Administration, Finance, Computer Science, Data Science, or equivalent experience
Highly collaborative and strong relationship management
Proven track record of acting as a partner with sales and executive teams and excellent communication and presentation skills. Strong business acumen
Retail experience
Strong analytical / computer skills – Excel, ERP systems, and the ability to extract information into user friendly formats
Thrives in a fast-paced environment while maintaining a high level of accuracy and detail

How You’ll Succeed

At Advance powered by Loblaw we seek great people looking for that unique opportunity to help shape the future of a growing business. We believe great people model our values -- are authentic, build trust, and make connections. We’re able to keep innovating because our colleagues are passionate about their work and excited about the future of media. You will get to work with some of the best minds in the industry and will have the support of extraordinary technologies to craft products our customers will love. Come be part of the media revolution happening in Canada!

Loblaw recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired. In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and partners expect of us.

Our commitment to Sustainability and Social Impact is an essential part of the way we do business, and we focus our attention on areas where we can have the greatest impact. Our approach to sustainability and social impact is based on three pillars – Environment, Sourcing and Community – and we are constantly looking for ways to demonstrate leadership in these important areas. Our CORE Values – Care, Ownership, Respect and Excellence – guide all our decision-making and come to life through our Blue Culture. We offer our colleagues progressive careers, comprehensive training, flexibility, and other competitive benefits – these are some of the many reasons why we are one of Canada’s Top Employers, Canada’s Best Diversity Employers, Canada’s Greenest Employers & Canada’s Top Employers for Young People.

If you are unsure whether your experience matches every requirement above, we encourage you to apply anyway. We are looking for varied perspectives which include diverse experiences that we can add to our team.

We have a long-standing focus on diversity, equity and inclusion because we know it will make our company a better place to work and shop. We are committed to creating accessible environments for our colleagues, candidates and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.

Please Note:

Candidates who are 18 years or older are required to complete a criminal background check. Details will be provided through the application process.

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Director, Sales Operations