Position Overview:

The Team:

The Business Operations team is dedicated to achieving operational excellence by streamlining processes and driving best-in-class performance across the organization. With a focus on building a strong, collaborative global team, they support a dynamic and entrepreneurial services organization that values innovation, fun, and continuous improvement. Together, they are committed to shaping a world-class environment where talent thrives, and business objectives are consistently exceeded.

Responsibilities and Impact:

The Head of Program and Project Management for Digital Services Business Operations leads the centralized PMO for all SPINCO projects, ensuring seamless project execution, cross-organizational alignment, and best-in-class program and project management practices. This leader oversees a high-performing team of program managers, project managers, and business analysts, drives operational excellence, and partners across the organization to deliver strategic initiatives efficiently and effectively.

PMO Leadership: Lead the PMO for all Global Mobility projects and project managers, implementing a “hub and spoke” model to ensure consistent project governance and reporting across the organization.
Project Execution Oversight: Responsible for the successful execution of all projects within Global Mobility, ensuring on-time delivery, quality, and alignment with organizational objectives.
Dependency Management: Manage project dependencies between Global Mobility and its subsidiaries, proactively identifying and mitigating risks to ensure seamless execution.
Process & Standards Development: Establish, implement, and continuously improve program and project management processes, standards, and methodologies in line with industry best practices.
Status Reporting: Oversee the creation and distribution of clear, timely, and actionable project status reports for stakeholders at all levels.
Project Communications: Develop and manage robust communication plans to ensure transparency and alignment across project teams and stakeholders.
Project Review & Quality Assurance: Lead regular project reviews, ensuring adherence to standards, quality expectations, and continuous improvement.
SOX/Audit Compliance: Ensure all project management activities comply with SOX and audit requirements, maintaining rigorous documentation and controls.
Best Practice Alignment: Collaborate with PMOs in subsidiaries to share knowledge, align on best practices, and drive consistency in project management approaches.
Leadership & Team Development: Build and mentor a high-performing team of program and project management professionals, fostering a culture of operational excellence, innovation, and continuous learning.

What We're Looking For:

Basic Required Qualifications:

Leadership Experience: 10+ years of progressive experience in program and project management, with a track record of managing multiple, complex projects within a global, technology-driven organization.
PMO Management: Demonstrated ability to lead and optimize PMO teams or centralized project management functions.
Project Execution: Experience overseeing project delivery, managing dependencies, and coordinating efforts across multiple business units or subsidiaries.
Process & Standards Implementation: Solid understanding of program and project management methodologies (e.g., PMI, Agile, Prince2) and the ability to implement and improve processes and standards.
Reporting & Communication: Proficiency in status reporting, executive communications, and stakeholder engagement.
Compliance Knowledge: Familiarity with SOX/audit requirements and experience integrating compliance into project management practices.
Collaboration Skills: Strong ability to work cross-functionally and liaise with internal and external partners to align on best practices.
Analytical & Leadership Skills: Excellent analytical, interpersonal, and leadership skills, with a demonstrated ability to mentor and develop project management talent.
Education & Certifications: project/program management certifications (PMP, PgMP, PRINCE2, Agile, etc.) preferred.

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Head of Program and Project Management, Digital Services Business Operations