Agility Forex is a fintech company headquartered in Vancouver. We offer online international payment services to individuals and small/medium sized businesses. We're passionate about helping our clients save money and our proprietary technology allows us to bypass the banks and offer effective P2P settlement. Our guiding principle is that by investing in technology we can deliver significantly better rates and better service.

We are a fast–paced team and pride ourselves on having a fun and collaborative environment.

We love what we do — and it shows. Our team brings energy and commitment to work each day, which translates into exceptional service for our clients. We’re proud of the strong relationships we build with our clients, and our values — honesty, integrity, and efficiency — are at the heart of everything we do as reflected in the reviews and positive feedback we get from our customers.

Join us and be part of a company where your contributions truly make an impact.

While this role will enable you to work remotely, we are looking for the successful candidate to be based in Eastern Canada who is open to in-person collaboration at our future office location in Toronto.

Candidates must be eligible to work in Canada.

Your responsibilities include:

Payment Processing

Execute and verify incoming and outgoing wire transfers, EFTs, Interac e-Transfers, SWIFT, SEPA, and other remittance methods.
Review and release queued transactions ensuring accuracy, appropriate authorization, and fraud checks.
Liaise with banking partners and payment vendors to resolve issues or delays.
Reconciliation & Reporting.
Perform daily reconciliation of payment accounts, including suspense, clearing, and settlement accounts.
Investigate discrepancies and work with finance and technology teams to resolve issues.
Support the preparation of operational reports and dashboards for management.
Compliance & Risk Support.
Work closely with Compliance and Risk teams to flag unusual or suspicious activity.
Support documentation for AML/ATF audits and FINTRAC reporting (e.g., LCTRs, STRs).
Maintain transaction logs in accordance with record-keeping obligations under PCMLTFA.
Support and advise colleagues on credit policies, procedures, workflows, and system use.
Prepare business case summaries by assessing and evaluating client credit risk.

Operational Support

Assist in maintaining operational procedures and internal controls.
Contribute to the development of process improvements to reduce risk and improve efficiency.
Respond to internal and external inquiries related to payment operations.

Onboarding

Supporting all efforts associated with client acquisition both online and offline.
Supporting and contributing to the client onboarding function.
Account maintenance and periodical account reviews for existing users.
Conducting research into clients and transactions.
Ongoing Client Support via different channels such as chat, phone, emails, etc.
Quality Assurance of new and existing client-related records in accordance with regulatory requirements.
Research/investigation and analysis of transactions and client activity.

What we are looking for

3+ years of experience in payments operations, banking, fintech, or a related financial services role.
Strong understanding of domestic and international payment methods (e.g., EFT, wire, Interac e-Transfer, SWIFT, SEPA).
Prior experience working with payment systems, banking platforms, or transaction monitoring tools is an asset.
Experience with daily reconciliation processes and investigating financial discrepancies.
Excellent attention to detail and organizational skills; able to manage and prioritize multiple tasks effectively.
Ability to multi-task and perform well under pressure.
Demonstrates a high level of integrity, professionalism, and discretion.
Previous experience in the financial services or fintech industry is considered an asset.

What we can offer

Competitive salary plus stock options.
Comprehensive benefits package.
Excellent work–life balance.
Balance of remote/office work hours.

Job Type: Full-time

Pay: $60,000.00-$70,000.00 per year

Benefits:

Dental care
Employee assistance program
Extended health care
Life insurance
Work from home

Application question(s):

Please briefly your experience executing and verifying incoming and outgoing wire transfers, EFTs, Interac e-Transfers, SWIFT, SEPA, and other remittance methods?
Do you have experience working with payment systems, banking platforms, or transaction monitoring tools? Please provide a detailed description of your experience.
Due to the nature of time zones we will require the successful candidate to be based in Eastern Canada?. Can you please confirm?

Education:

Bachelor's Degree (required)

Experience:

Payments operations: 3 years (preferred)

Work Location: Remote

Agility Forex Ltd.

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