About AIRS Medical

AIRS Medical is a fast-growing healthcare technology company founded in 2018 and headquartered in Seoul, South Korea, with rapidly expanding U.S. EMEA and Japan operations. Built on the belief that technology should help prevent illness, not just treat it, AIRS Medical empowers people to live healthier, longer lives.

Our flagship solution, SwiftMR, is an FDA-cleared, cloud-based AI software that accelerates MRI scans by up to 50% without compromising diagnostic quality. Trusted by more than 350 hospitals and imaging centers across the U.S., including Lumexa Imaging, Northwestern Medicine, and MedStar Health / Georgetown University, SwiftMR enhances imaging efficiency, patient comfort, and clinical workflow.

AIRS Medical has been recognized with Frost & Sullivan's Technology Innovation Leadership Awards (2023 and 2024) and as the winner of the Facebook AI Research and NYU Langone Health fastMRI Challenge (2019 and 2020), underscoring our leadership in deep learning and medical imaging AI.

As we continue expanding globally, AIRS Medical remains committed to advancing AI and robotics innovations that enhance patient care, support healthcare professionals, and redefine diagnostic efficiency.

About The Role

AIRS Medical is looking for a Business Operations Manager, EMEA to drive the day-to-day execution of our commercial operations across the region.

This role serves as the operational bridge between Commercial, Customer Success, Finance, Legal, HQ Operations, and external partners, ensuring commercial activities move smoothly from quotation and order through provisioning, invoicing, renewal, and partner operations.

This is an independent individual contributor role, not an administrative support position. You will be expected to take ownership of operational issues, coordinate stakeholders, identify bottlenecks, and drive matters through to resolution.

Requirements

Key Responsibilities

Quote & Order Management: Prepare quotations and order forms, review purchase orders, coordinate approvals, and ensure accurate handover from Commercial to operational teams
Order Processing & Provisioning: Coordinate order processing and license activation, ensuring required customer and partner information is complete and operational blockers are resolved
Invoicing & AR Support: Ensure invoice readiness, coordinate with Finance, track invoice status and overdue receivables, and resolve documentation or billing issues
Renewal Operations: Maintain visibility of upcoming renewals, coordinate preparation across Commercial, Customer Success, Finance, and partners, and proactively track risks and outstanding actions
Partner & Distributor Operations: Support operational onboarding and ongoing management of distributors and commercial partners, including documentation, internal setup, system access, and process alignment
New-Market Readiness: Coordinate operational requirements for new EMEA markets, working across Commercial, Legal, Finance, Regulatory, Customer Success, and HQ
Cross-functional Operations: Own day-to-day commercial operational issues, establish clear owners and deadlines, identify recurring bottlenecks, and build scalable processes

What We're Looking For

Approximately 4-7 years of experience in Business Operations, Commercial Operations, Order Management, or a related role
Experience supporting B2B commercial operations, ideally across multiple countries
Good understanding of quotations, purchase orders, invoicing, renewals, and order-to-cash processes
Strong cross-functional coordination and stakeholder management skills
Highly organized with a strong sense of ownership and follow-through
Comfortable working independently in a fast-growing and changing environment
Experience working with CRM and other business systems
Strong written and spoken English
Experience in SaaS, Healthcare, Medical Device, or Healthcare IT is a plus

Suggested KPIs

Quote / order processing turnaround time
Percentage of orders processed without operational rework
Time from signed order / PO to license provisioning
Invoice readiness lead time
Renewal preparation completed before agreed deadlines
Overdue AR follow-up completion rate
Partner onboarding completion time
Percentage of operational actions closed by agreed deadlines
Number of recurring operational issues converted into standardized processes
Reduction in routine operational escalations to senior management

Benefits

Work Conditions and Environment

Work type: Full time under EOR
Work from home, with occasional business travel
Collaborate with team members around the country and the world
Paid Time Off (30 days)
Onboarding gifts and home office supplies
Training & Development

Hiring Process

Document Screening
Cognitive Assessment
Competency-based interview (Hiring manager, HR)
Competency-based interview (Peer interview, HR)
Culture-fit Interview (C-Level)
Onboarding

AIRS Medical

New Jobs

Business Operations Manager - EMEA