About the Role

Elderwise is an AI-powered complex assessment revolutionising elderly care through comprehensive geriatric assessments. Incubated at NUS Enterprise and recognised as a Top 10 Global Healthcare Innovator by Harvard Health Systems Innovation Lab, we're on a mission to transform how healthcare providers deliver care to the ageing population. Our platform saves healthcare professionals valuable time while improving patient outcomes, enabling seniors to age gracefully with dignity and independence.

About the Role

We are seeking an exceptional Business Operations Lead who will serve as a cornerstone in our growth journey. This unique role combines research excellence, business development acumen, and operational rigor to drive Elderwise's expansion across the geriatric care ecosystem. You will be instrumental in validating our AI solutions, building strategic partnerships, and ensuring our operations meet the highest international standards.

Research & Analytics (40%)

Design and execute comprehensive validation studies for our AI-powered geriatric assessment tools, ensuring clinical accuracy and reliability
Create and implement surveys targeting healthcare providers, caregivers, and elderly patients to gather insights on care needs, user experience, and outcome measurements
Analyze complex healthcare data sets to identify trends, validate AI model performance, and generate actionable insights for product improvement
Collaborate with partner institutions (hospitals, nursing homes, day care centres) to conduct pilot studies and gather real-world evidence
Contribute to research papers, white papers, and case studies demonstrating Elderwise's impact on elderly care outcomes
Monitor global trends in geriatric care, AI healthcare applications, and competitive landscape to inform strategic decisions

Business Development (35%)

Build and nurture relationships with:

Private clinics and specialist centers (geriatrics, neurology, psychiatry)

Educational institutions (medical schools, nursing colleges, caregiver training centers)

Public and private hospitals

Nursing homes and assisted living facilities

Day care centers and community care organizations

Identify and develop partnerships with complementary healthcare technology providers, insurance companies, and government agencies
Design and implement pilot programs with healthcare partners, ensuring smooth deployment and measurable outcomes
Create compelling proposals and ROI models for potential partners, demonstrating the value of Elderwise solutions
Represent Elderwise at healthcare conferences, aging symposiums, and industry events across ASEAN and globally

Compliance & Quality Management (25%)

ISO Standards Implementation :

ISO 27001 (Information Security Management)

ISO 9001 (Quality Management Systems)

ISO 13485 (Medical Device Quality Management)

Develop and execute comprehensive internal audit schedules, ensuring continuous compliance and improvement
Maintain robust documentation systems for all quality processes, procedures, and compliance records
Identify and mitigate operational, compliance, and security risks across the organization
Conduct regular training sessions for team members on quality standards and compliance requirements
Serve as primary liaison for external certification bodies and regulatory audits

Required Qualifications

Education

Bachelor's degree in Healthcare Management, Life Sciences, Business Administration, or related field
Master's degree preferred (MBA, MPH, or relevant field)
Professional certifications in ISO standards (27001, 9001, 13485) are highly desirable

Experience

Minimum 5-7 years of experience in operations, hardware, manufacturing, supply chain or any highly regulated technology sector

Proven track record in:

Conducting healthcare research and validation studies
Business development in healthcare or technology-related sectors
Quality management and regulatory compliance

Technical Skills

Strong analytical capabilities with proficiency in statistical analysis tools (SPSS, R, Python preferred)
Basic knowledge of AI/ML applications and use cases in healthcare
Proficiency in project management methodologies
Understanding of ASEAN regulatory landscape
Knowledge and experience with healthcare data standards and interoperability (HL7, FHIR)

Soft Skills

Exceptional communication and presentation skills
Strong empathy and understanding of elderly care challenges
Ability to bridge technical concepts with business outcomes
Cultural sensitivity for working across diverse ASEAN markets
Self-motivated with an entrepreneurial mindset
Fluency in English required; additional ASEAN languages a plus.

What We Offer

Opportunity to make a meaningful impact on elderly care across Asia
Work with cutting-edge AI technology in healthcare
Collaboration with leading healthcare institutions, universities and research centers
Competitive compensation package with equity options
Flexible working arrangements
Professional development opportunities including conference attendance and training
Health insurance and wellness benefits
Be part of a mission-driven team recognized globally for innovation

Our Values

At Elderwise, we believe in:

Every senior deserves respectful, personalised care
Technology should enhance, not replace, human connection
Data and research drive our decisions
We evolve with the needs of those we serve
Transparency and integrity are keys to long-term success

How to Apply

If you're passionate about revolutionising elderly care and possess the unique combination of research excellence, business acumen, and operational expertise we seek, we want to hear from you. Please submit your application including:

Resume/CV highlighting relevant experience
Examples of research work or business cases you've developed
Cover letter explaining your interest in elderly care and Elderwise (desirable)
Any relevant certifications or publications, if any

Join us in our mission to ensure every elderly person receives the care they deserve, powered by intelligent technology and delivered with compassion.

AJENTIK AI PTE. LTD.

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