Alex and Ani is seeking a Sales Operation Manager to join our Retail Partnerships team. In this role, the candidate will be responsible for taking ownership of projects and processes to meet and exceed customer's needs and grow Alex and Ani’s Wholesale business. The position will report directly to the Director of Retail Partnerships and will be an integral part of building efficient and innovative strategies for growth.

Qualifications

3+ years of experience in project management, sales operations, and business operations

3+ years of experience with Excel and PowerPoint

2+ years of experience with purchase order management

Strong interpersonal and collaborative skills with ability to work cross functionally between departments, external providers and remote teams

Strong analytical, problem solving, logical thinking, and intuitive skills

Focus on accuracy, organization and attention to detail

Promotes and maintains positive internal and external customer relations

Ability to analyze data, identify trends and make useful recommendations for business decisions

Job Responsibilities:

Create product line sheets and presentations for current and potential wholesale clients

Create and maintain assortment on marketplace platforms; adding new items, images, pricing to current and new assortment

Develop processes and documentation to streamline monthly reporting and analytical needs

Reach out to potential new wholesale clients through email, phone, in person visits, and other methods

Respond appropriately to all inbound calls (emails), meeting customer (stakeholder) needs for quick and accurate response

Works cross functionally on department initiatives to improve the customer experience

Works with leadership to ensure analytics are completed timely and accurately

Performs other duties as assigned

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Alex and Ani

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Manager, Sales Operations