Role and Responsibilities

Proactively develop and continuously enhance workflows and processes to extend Salesforce functionality in support of evolving business needs and goal
Build and maintain a robust suite of reports and dashboards to monitor and report on individual and team KPIs and drive business decisions
Coordinate internal resources and third parties/vendors to ensure flawless execution of projects
Database gatekeeper; Responsible for the management and hygiene of all data in or related to Salesforce
Maintain data quality standards and ensure compliance through training
Upload lists to Salesforce in accordance with data management policy
Continuously monitor new data and determine necessary training opportunities for data creators
Manage any third-party tools and services to enrich data
Provide ongoing technical support and expertise to end-users of Salesforce and related applications
Work collaboratively to create process documentation and playbooks and assist in onboarding/training of end-users
Support internal controls and security audits and collaborate with appropriate resources on the initiation and potential revision of policies to maintain sustainable best practices

Key Competencies

Strong business acumen, with ability to think through details and tactics without losing sight of overall strategic goals
Experience with Salesforce and process evaluation experience
Strong leadership and communication skills
Strong analytical and project management skills
Ability to multi-task and prioritize in a high growth, innovative, and hands on environment
Metric driven and have the ability to engage others to strive to achieve targeted metrics

Qualifications

Bachelor’s degree in Business Administration, Marketing, Computer Science or related field
2+ years’ business, sales or Marketing support and process evaluation experience with some experience in CRM applications
Salesforce certifications desired
Previous experience working cross-functionally to ensure departments leverage sales applications to meet business needs

About You

You have a positive outlook, can work autonomously and in a collaborative environment
You have a growth mindset and view setbacks as learning opportunities, not failures
You can put yourself in others’ shoes and see situations from perspectives other than your own
You love getting to know new people and building relationships as you identify needs and position value associated with products and services

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