Overall Objectives of Job: (If multiple sections, accord weightage to each section)

Good technical and analytical skills and experience working in Contact Centre support
Good knowledge on testing support, doing SAT, tracking defects
Good communication skill along with Email, handling customer queries
Good understanding of tools like SNOW, JIRA, Confluence, Zephyr, Dynatrace, Github, collaboration tools etc.
Knowledge on operational incidents, Problem, SLA , IMACs
Co ordination with suppliers for Changes, Incidents and demands
Familiar with Voice network technologies, like PSTN, IP phones, softphone
Support patch management systems provided by suppliers to update applications automatically
Understand of LAN, WAN and applications infrastructure

Actively manage the internal communications of the program including communication mailers, project support. Actively drive and follow up on tasks resulting from various workshops and technical meetings.

Prepare monthly reports, schedule required meetings and circulate the minutes.

100%

PART 3

Responsibilities

Duties and Responsibilities

List in order of importance and state approximate weightage accorded to each.

Primary responsibility to support Contact Center Operation

50%

Infrastructure Cloud Operations best practices and support

25%

Infrastructure Network optimization and support

25%

PART 4

Skills

Qualification, Experience, Technical and Functional Skills

Graduate BE, BTECH, BSc.
Experience in tools like JIRA, SNOW
Understand the SaaS solution
Experience in comparable role

PART 5

Key Competencies

Understanding of SaaS solution
Understand IT Network environments
Experience in Contact Center
Understanding of various tools like JIRA, SNOW

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.

Join us. Let's care for tomorrow.

Allianz Technology

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