Sales Operations Manager

Location: London, OH
Department: Sales
Reports To: Operations Manager

Position Overview

We are seeking a highly organized and data-driven Sales Administrative Manager to support and help oversee the internal operations of our sales department. This role works closely alongside our Sales Trainer, who leads coaching, development, and sales execution. While the Sales Trainer focuses on day-to-day rep support and training, the Sales Admin focuses on backend operations, systems, and data — ensuring that the department runs smoothly and efficiently. Together, they form a collaborative leadership team to drive sales performance and accountability.

This role is ideal for someone with a teaching or coaching background, paired with strong analytical and operational skills. If you thrive in a support role, love data and spreadsheets, and take pride in enabling others to succeed, this is the role for you.

Key Responsibilities

Sales Operations & Administrative Support

Maintain and improve department systems, processes, SOPs, and documentation
Review and approve all job files, estimates, contracts, scopes, and photos before production handoff
Ensure accuracy and completeness of paperwork, measurements, and insurance documentation
Manage commission tracking, reviewing and approval processes
Onboard and structure training alongside the Sales Trainer with new reps to ensure readiness and consistency

Reporting & Data Management

Build and maintain KPI reports, dashboards, and performance summaries
Track job profitability, rep performance, conversions, and performance to targets.
Deliver weekly reporting to the Sales Trainer and Leadership team to support coaching and strategy
Send a daily performance report to Leadership that has daily, weekly, and monthly KPI’s.

Calendar, Scheduling, & Lead Assignment

Manage the sales calendar and communicate rep availability to the call center and marketing teams
Assign leads based on performance, skill set, and location.
Coordinate lead flow and appointment scheduling with internal departments

Team Enablement & Accountability

Conduct weekly 1-on-1 check-ins with reps to support accountability, organization, and performance goals
Track attendance, work alongside the sales trainer on disciplinary conversations and documentation, and maintain scheduling records
Organize and manage sales contests, performance incentives, and team recognition programs
Collaborate closely with the Sales Trainer to ensure alignment on goals, messaging, and expectations to drive performance on goals.

Ideal Candidate Profile

Background in teaching, coaching, or team support roles
Experience in accounting, reporting, or operations
Strong skills in Google Sheets or Excel, CRM platforms, and project management tools
Naturally organized, systems-oriented, and comfortable handling a high volume of details
Communicates clearly and collaborates well with others
Thrives in a behind-the-scenes leadership role, enabling the success of others
Must have the genius of enablement — focused on helping others perform at their best

Bonus Points For

Experience in the home services, construction, or insurance restoration industries
Familiarity with lead assignment processes, job costing, or insurance documentation
Prior experience supporting a field or sales team in a fast-paced environment

Allstate Exteriors LLC

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Sales Operations Manager