Job Title: Chief Revenue Officer (CRO) - Remote - Independent Contractor

About Us:

At Radical Customer Experience™, we are dedicated to empowering brands to navigate dynamic shifts in stakeholder perception and loyalty with empathy, integrity, and proactive solutions. Our Rx Platform, including ContentRx™, CrisisRx™, and CultureRx, offers AI-driven, psychology-based insights to enhance content strategies, manage PR crises, and foster positive workplace cultures.

Radical Customer Experience™ (RCX) is a leader in empathy-led marketing solutions, dedicated to transforming businesses through radical empathy, honesty, and authentic investment. With a focus on psychology-based strategies, RCX empowers brands to create meaningful connections and drive positive change in the world. We are a certified women- and disability-owned business.

Must read our website www.radicalcustomerexperience.com prior to interviewing.

Job Overview:

We are seeking a dynamic and strategic Chief Revenue Officer (CRO) to join our executive team. The CRO will be responsible for overseeing all revenue-generating processes in the company, aligning and optimizing sales, marketing, customer support, and pricing strategies. This leader will drive our growth and ensure the achievement of our revenue goals. Ideally the candidate will come with prior business relationships in the marketing, communications, or HR space.

Key Responsibilities:

RevenueStrategyandExecution: Develop and implement a comprehensive revenue strategy that aligns with the company’s overall business objectives and goals for each Rx solution: ContentRx, CrisisRx, and CultureRx.
SalesLeadership: Lead, manage, and recruit the sales team, setting clear goals, providing training, and motivating team members to achieve and exceed targets.
MarketingAlignment: Collaborate with the marketing team to create and execute effective marketing campaigns that drive lead generation and support sales efforts.
CustomerRelationshipManagement: Ensure a customer-centric approach across all departments, focusing on building and maintaining strong relationships with key clients.
Data-DrivenDecisions: Utilize data analytics to inform strategies, optimize sales processes, and improve customer retention rates.
ProductUpsellingandCross-Selling: Develop strategies to upsell and cross-sell our Rx solutions to existing clients, maximizing revenue potential.
SubscriptionManagement: Oversee the development and management of subscription tiers and pricing strategies to drive recurring revenue.
Collaboration: Work closely with other executives to align on company goals, share insights, and foster a cohesive team environment.
StakeholderEngagement: Engage with stakeholders to understand their needs and ensure our solutions meet their expectations, driving satisfaction and loyalty.

Qualifications:

Experience: Minimum of 10 years of experience in a senior sales, marketing, or revenue-related role, preferably within the SaaS or tech industry.
Leadership: Proven track record of leading and scaling revenue operations with a strong ability to inspire and manage high-performing teams.
StrategicThinking: Strong strategic and analytical skills with the ability to translate data into actionable insights.
CustomerFocus: Deep understanding of customer relationship management and experience in creating customer-centric strategies.
Communication: Excellent communication and interpersonal skills, with the ability to build relationships and influence at all levels.
Results-Driven: Demonstrated ability to achieve and exceed revenue targets.
Adaptability: Ability to thrive in a fast-paced, dynamic environment with a proactive and innovative approach to problem-solving.
Education: Bachelor’s degree in Business, Marketing, or a related field; MBA or equivalent advanced degree preferred.

Corporate Values:

Empathy-Driven: At the core of our company values is empathy. We believe in understanding and resonating with the emotions, experiences, and needs of our customers, team members, and the communities we serve. By embracing empathy, we foster genuine connections, build trust, and create positive impacts.
Innovation: We value innovation as a driving force for progress and differentiation. We continuously seek creative solutions to complex challenges, leveraging cutting-edge technology, research-backed methodologies, and outside-the-box thinking. By embracing innovation, we stay ahead of the curve and deliver transformative outcomes for our clients.
Integrity: Integrity is the foundation of our business practices. We are committed to honesty, transparency, and ethical conduct in all aspects of our operations. We hold ourselves accountable to the highest standards of integrity, maintaining trust and credibility with our stakeholders at all times.
Inclusivity: Inclusivity is woven into the fabric of our company culture. We celebrate diversity, value different perspectives, and create environments where everyone feels respected, valued, and empowered to contribute. By fostering inclusivity, we drive innovation, creativity, and collaboration across our organization.
Impact-Driven: We are driven by a commitment to making a positive impact in the world. We measure success not only by financial metrics but also by the meaningful difference we create in the lives of our customers, employees, and society as a whole. Through purpose-driven initiatives and responsible business practices, we strive to leave a lasting legacy of positive change.

Why Join Us:

Impactful Work: Contribute to solutions that drive positive change in workplace culture, content strategy, and crisis management.
Growth Opportunities: Be part of a rapidly growing company with ample opportunities for professional development.
Dynamic Environment: Work in a fast-paced, innovative environment with a supportive and collaborative team.
Competitive Compensation: The CRO position is an independent contractor commission-based only. The commission structure will change based on individual and team performance. Performance-based bonuses and equity are available.

How to Apply:

Interested candidates are invited to send their resume and a cover letter detailing their experience and why they are a good fit for this role to kat@radicalcustomerexperience.com. Please include "Chief Revenue Officer Application" in the subject line.

Radical Customer Experience celebrates diversity and is committed to creating an inclusive environment for everyone.

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