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Brand Specific Description:

Position Overview:

The manager, Revenue Operations role is part of the global Offer and Revenue Management team at Egencia (American Express Global Business Travel group (Amex GBT)).

The Egencia Offer and Revenue Management team is responsible for defining and managing the Egencia offer & pricing, driving additional customer revenue opportunities and driving customer revenue assurance. The team aims to optimize the Egencia offer by balancing profitability, the value to our customers and the strategic value to Egencia.

The main role of the Manager, Revenue Operations is to ensure revenue realization at Egencia – at every step of our offers’ lifecycle.

Responsibilities:

The manager, Revenue Operations will:

Create and maintain the infrastructure to ensure revenue realization: processes, clear roles & responsibilities, forums, tools & dashboards, controls, etc.
- Define revenue assurance operating model / infrastructure: based on issues spotted, define solution to avoid further leakage.
- Build roadmap of operation model evolution / changes (e.g. controls to set up, changes in processes or CPQ, etc.)
- Work with Product & Tech and Centers of Excellence (COE) to understand systems, connection between systems, and processes and ensure we have the right controls in place
- Redesign processes as needed

Identify revenue leakage areas and drive revenue leakage recovery actions where needed with relevant stakeholders
- Coordinate investigation when issues spotted – data analysis, stakeholders identification, action plan coordination to understand and quantify issues
- Define & coordinate recovery action plans

Create a framework to ensure for each new offer / offer changes we can ensure revenue realization

Competencies, Experience and Qualification:

Data-driven, with excellent analytical skills.
Strong project management skills and the ability to coordinate, organize and prioritize critical initiatives to drive business results
Ability to understand & design commercial and technical processes, in a simple way.
Ability to influence and motivate others at all levels of the organization, successfully build and manage relationships with stakeholders and colleagues, and work in a matrix environment across multiple geographies and functional areas.
Strong organizational/time management skill, ability to adapt quickly, manage priorities, and expectations of multiple stakeholders at different levels in the organization.
Action-driven, self-motivated, great teammate, driven, flexible and hardworking.

Relocation (Y/N): N

This position can be based in London or Paris

Location

United Kingdom - London

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.
Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
Wellbeing resources to support mental and emotional health for you and your immediate family.
And much more!

This role is for Egencia LLC (“Egencia” or the “Company”), a member of the American Express Global Business Travel family of companies.

All qualified applicants will receive equal consideration for employment without regard to age, gender identity (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, race, color, religion, creed, national origin, disability, veteran status, citizenship or marital status. It is our policy to maintain an equal-opportunity environment free from intimidation, harassment or bias for our candidates, colleagues, clients and suppliers.

We are committed to providing reasonable accommodation to individuals with disabilities. Please, let your recruiter know if you need an accommodation at any point during the hiring process. For more details, please consult

GBT Recruitment Privacy Statement

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!

American Express Global Business Travel

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