Ametros is changing the way individuals navigate healthcare by providing them with the tools and support necessary to make educated decisions on how to spend their medical funds. Ametros's team works closely with patients, insurers, employers, attorneys, brokers, medical providers, and Medicare to create a seamless experience for our clients. Our flagship product is revolutionizing the way funds from insurance claim settlements are administered after settlement. Ametros continues to innovate, bringing new solutions to the market with the goal of simplifying healthcare for our clients. We make managing medical funds safe, effortless, and cost effective for everyone.

The Managing Director of Revenue Operations is a key leadership role responsible for overseeing and optimizing the processes, workforce management, systems, and strategies that drive the company's revenue growth with direct oversight of Inside Sales while supporting and working collaboratively with outside sales, stakeholders and marketing. This role is responsible for aligning inside sales, marketing, member success, and finance functions to ensure seamless revenue generation, increased case conversion, forecasting pipeline, and execution. The VP of Revenue Operations will play a strategic role in driving operational efficiency, improving scalability, and ensuring data-driven decision-making across the organization and specifically with Inside Sales execution.

The Vice President of Revenue Operations is a key leadership role responsible for overseeing and optimizing the processes, workforce management, systems, and strategies that drive the company's revenue growth with direct oversight of Inside Sales while supporting and working collaboratively with outside sales, stakeholders and marketing. This role is responsible for aligning inside sales, marketing, member success, and finance functions to ensure seamless revenue generation, increased case conversion, forecasting pipeline, and execution. The VP of Revenue Operations will play a strategic role in driving operational efficiency, improving scalability, and ensuring data-driven decision-making across the organization and specifically with Inside Sales execution.

What You Will Do

Enhance processes, reporting and systems to support the sales operations, special programs and settlement solutions teams to drive their day-to-day productivity and create operational efficiencies.
Develop and implement comprehensive revenue strategies in collaboration with outside sales, marketing, and finance teams to ensure consistent growth.
Provide the right tools and resources to drive best outcomes.
Maintain high levels of performance for sales operations metrics including call answer rate, call quality, Referral turnaround time, data accuracy to ensure optimum performance.
Measure team productivity through reporting and scorecards.
Oversee workloads and adjust resources accordingly based on new business, referral inventory and complex case/benefit review.
Create a motivational environment to meet and exceed all targeted business objectives. Promote Sales incentives, contests and recognition driving additional revenue.
Alert senior leadership of critical incidents that could impact our work or relationship with client clients.
Oversee complex claims, issues with state/ federal benefits and referrals involving Trusts.
Continuous learning to best support questions, overcoming settlement barriers, and any knowledge gaps.
Assists with the day-to-day activities of the Sales Operations employees by planning work schedules to cover business hours, including weekends to meet business needs and quality metrics with phones calls, emails, work queues et. al.
Review audit template, audit cadence and feedback loop for case handling improvement and team performance. Evaluate possibility of integrating Dynamics and Gong audits.
Ensure alignment between sales, marketing, and customer success teams to optimize the entire customer lifecycle from lead generation to renewal and upsell.
Collaborate with product, finance, and operations teams to streamline processes and ensure data integrity.
Oversee and manage the day-to-day operations of the revenue operations team, including sales operations and special programs.
Develop and maintain systems for tracking revenue performance and key KPIs.
Continuously evaluate and improve processes to enhance efficiency, scalability, and revenue effectiveness.
Oversee the implementation and optimization of CRM systems, sales enablement tools, marketing automation platforms, and other revenue-related technologies.
Ensure that tools and technologies support a seamless and efficient revenue cycle.
Lead, mentor, and develop the revenue operations team to ensure strong performance and professional growth. Evaluate inside sales Linked-In courses to improve our conversations.
Foster a collaborative, high-performance culture that supports the company’s goals.
Identify opportunities for process improvement and automation in sales, marketing, and customer success operations.
Implement strategies to streamline workflows and enhance the efficiency of revenue-generating functions.
30%-40% domestic travel is required.

Skills And Abilities

Proven track record of driving revenue growth and operational efficiency in a high-growth environment.
Strong understanding of CRM systems, sales enablement tools, marketing automation, and data analytics platforms.
Excellent leadership, communication, and interpersonal skills.
Strong analytical and problem-solving abilities.
Ability to work cross-functionally and influence at all levels of the organization.

Education Qualifications

Bachelor’s Degree in Arts/Sciences (BA/BS) required

Experience Qualifications

10+ years experience in revenue operations, sales operations, or a similar leadership role required
Experience in insurance, claims, and or settlements preferred

This is a Hybrid role with a 3 day a week in office requirement

The estimated salary range for this position is $175,000USD to $195,000USD. Actual salary may vary up or down depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position is eligible for incentive compensation.

Webster Financial Corporation and its subsidiaries (“Webster”) are equal opportunity employers that are committed to sustaining an inclusive environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, marital status, national origin, ancestry, citizenship, sex, sexual orientation, gender identity and/or expression, physical or mental disability, protected veteran status, or any other characteristic protected by law.

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Vice President, Revenue Operations