Business Operations & Growth Manager

1. Role Objective

We are looking for an experienced, hands-on Business Operations & Growth Manager who can manage and improve the performance of our 8 branches.

The person will work closely with the founders to develop business strategies, convert them into actionable plans, coordinate with branch teams and ensure execution.

The objective is to build a professionally managed, scalable and profitable organisation with less day-to-day dependency on the founders.

2. Key Responsibilities

A. Business Strategy & Execution

· Work with founders to identify business problems and growth opportunities.

· Develop monthly and quarterly business plans.

· Convert strategies into actionable tasks, assign ownership and monitor execution.

· Ensure branch teams achieve agreed targets and deadlines.

· Independently identify problems and recommend solutions.

B. Branch Operations

· Oversee the operational performance of all 8 branches.

· Conduct regular branch visits and performance reviews.

· Implement common SOPs and operating systems.

· Improve coordination between therapists, branch heads and support teams.

· Identify operational inefficiencies and resolve them.

· Build accountability at every branch.

C. Revenue Growth & Sales

· Monitor branch-wise revenue, enquiries, assessments and admissions.

· Improve enquiry-to-admission conversion.

· Set monthly revenue and admission targets.

· Ensure timely follow-up of every enquiry.

· Improve patient retention and referral generation.

· Identify underperforming branches and prepare improvement plans.

D. HR & People Management

· Lead people-management strategy with support from the HR team.

· Improve therapist recruitment, retention and employee engagement.

· Address staff conflicts and performance issues.

· Build career growth and accountability systems.

· Develop branch heads and second-line leadership.

· Reduce dependency on individual therapists.

E. Marketing Management

· Coordinate with the marketing team and external agencies.

· Review Google Ads, Meta Ads, social media and local marketing performance

· Monitor cost perk enquiry, cost per admission and marketing ROI.

· Ensure marketing leads are properly followed up by branch teams.

· Identify which branches need additional marketing support.

· This is a management responsibility, not a requirement to personally run advertisements or design creatives.

F. Financial & Business Performance

· Prepare and review branch-wise revenue and expense reports.

· Monitor therapist utilisation and available capacity.

· Identify unnecessary costs and improve resource utilisation.

· Track branch profitability and collections.

· Recommend corrective measures for underperforming branches.

G. MIS & Reporting

· Establish daily, weekly and monthly performance dashboards.

· Conduct structured branch review meetings.

· Track targets, responsibilities and pending actions.

· Present monthly business performance and action plans to founders.

3. Practical Problems the Candidate Must Be Able to Solve

Example 1: Therapist retention

· Resolve internal conflicts between therapists.

· Identify reasons for attrition.

· Work with HR on retention and career growth.

· Build patient allocation and follow-up systems.

· Reduce patient loss when therapists leave.

Example 2: Poor admission conversion

· Analyse enquiry and admission data.

· Identify where leads are being lost.

· Improve parent counselling and follow-up.

· Set branch-wise conversion targets and review results.

Example 3: Low branch profitability

· Analyse therapist utilisation and vacant slots.

· Improve capacity utilisation.

· Control avoidable expenses.

· Prepare branch-level profitability improvement plans.

Example 4: Founders involved in daily follow-ups

· Define clear responsibilities for branch heads.

· Introduce structured reporting and review systems.

· Resolve routine operational problems independently.

· Escalate only important decisions to founders.

4. Expected Monthly Deliverables

1. Branch-wise revenue and profitability report.

2. Enquiry, assessment and admission conversion report.

3. Therapist recruitment, attrition and retention report.

4. Marketing performance and ROI report.

5. Branch performance ranking.

6. Major operational issues with corrective action plans.

7. Monthly progress against business targets.

5. Illustrative Weekly Working Plan

6. Candidate Profile

· 7–10 years of overall professional experience.

· At least 3 years of relevant experience in multi-location or multi-branch management preferred.

· Experience managing teams of 20+ people preferred.

· Strong people-management and problem-solving skills.

· Understanding of sales, revenue targets and marketing performance.

· Ability to analyse business data and prepare MIS reports.

· Good communication, leadership and execution skills.

· Comfortable working directly with founders and branch teams.

· Demonstrated ability to implement strategies and deliver measurable results.

Preferred industries:

· Healthcare and hospital chains.

· Diagnostic centres.

· Dental and eye-care chains.

· Preschool and education chains.

· Wellness and fitness chains.

· Other multi-location service businesses.

Relevant previous designations:

· Area Operations Manager

· Cluster Operations Manager

· Regional Operations Manager

· Business Operations Manager

· Area Business Manager

· Assistant General Manager – Operations

7. What Success Looks Like in 6–12 Months

· All branches follow structured operating systems.

· Branch heads take greater ownership.

· Better therapist stability and lower patient loss due to staff exits.

· Improved enquiry-to-admission conversion.

· Better patient retention and referral generation.

· Improved branch profitability and resource utilisation.

· Stronger coordination between HR, marketing and branch teams.

· Reduced daily operational dependency on founders.

8. The Most Important Expectation

We are not looking for someone who simply prepares reports, conducts meetings or forwards instructions.

We need someone who can:

Understand a problem → Develop a strategy → Assign responsibility → Execute through teams → Measure results → Take corrective action.

The person should think like a business leader, work like an operations manager and take ownership of outcomes.

Ultimately, this person will help Walnut become a professionally managed, scalable and profitable multi-branch organisation.

Organisation: Walnut Child Development Centre

Location: Pune

Salary: ₹55,00 + per month

Experience: 7–10 years

Reporting to: Founders

Job Types: Full-time, Permanent

Pay: ₹55,000.00 - ₹65,000.00 per month

Experience:

• Preschool and education chains.: 3 years (Preferred)
• Wellness and fitness chains.: 3 years (Preferred)
• Dental and eye-care chains.: 3 years (Preferred)
Hospital: 5 years (Required)

Location:

Pune, Maharashtra (Preferred)

Work Location: In person

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Business Operations & Growth Manager | Pune