US East Coast, Philadelphia area preferred. Remote, with regular time in the Philadelphia office

This role starts at Lead level and is the path to VP Commercial Operations for the person who proves it.

About Arbitr

Arbitr is the AI Context Platform. It understands a company’s context (its rules, approvals, strategy and markets) and deploys agents that act on it to the right standard.

We grew out of Straker, a publicly listed company with a long track record serving enterprise clients. We’ve rebuilt the business around AI and run it as a small team where every hire carries real weight. Things move fast here, and priorities change as we learn.

The role

You make our commercial numbers trustworthy and take admin off the sales team. You own the CRM, the definitions, the forecast and attribution across sales, marketing and customer migration. You build the agents that do the manual work.

You’re also the CCO’s right hand. You keep the wider commercial team (sales, marketing and delivery) on task: running the weekly operating rhythm, tracking commitments, and making sure what we agree actually gets done.

This is hands-on. You’ll build and fix systems yourself, not manage someone else doing it.

How we work

Four Principles You Share With Our Growth Marketing Lead

Context first. Our ICP, definitions, pricing and commercial rules live in Arbitr, not in decks or spreadsheets. If it isn’t in the platform, our agents and Atlas can’t use it.
Agents do the work; people approve what’s new. Your agents update records, chase follow-ups and prepare the forecast inside rules you set. Changes to Attio arrive as recommendations the record owner accepts.
Figures are computed, never generated. Pipeline, forecast, attribution and cost per opportunity come from live data, using the definitions you set. A model can explain a number; it never produces one.
Small bets, fast cuts. Every experiment has a stop rule before it starts.

What you’ll own

The commercial operating rhythm. Weekly reviews, priorities and commitment tracking across sales, marketing and delivery. You spot what’s slipping, raise it early and get it moving, on the CCO’s behalf.
One system of record. Attio is where sales and marketing work. You own its data model, required fields, permissions and hygiene.
What counts as a lead, a qualified opportunity, pipeline and a conversion, for both new logos and expansion. You set them in our platform and hold the line when people push.
The forecast. A weekly forecast computed from live data, and a quarterly forecast leadership can rely on.
One model, agreed with our Growth Marketing Lead, showing which channels and touches create pipeline, including partner and marketplace channels as we add them.
Migration, retention and expansion tracking. Revenue for clients moving onto the Arbitr platform, early warning on accounts at risk, and expansion pipeline as existing customers adopt new products, working with our migration team and Sales.
Quote-to-cash. Pricing, quotes, contracts and billing handoffs, with Finance.
Agents that remove admin. CRM updates from calls and email, follow-ups, deal hygiene and forecast prep, done by agents you build.
Leadership reporting. Clean commercial reporting for the executive team and board, with Finance.

How you’ll work with Atlas

Our product team is building Atlas, an intelligence layer on Arbitr that holds company context and directs agents. You’re the commercial team’s owner for it. You decide what data, definitions and goals it works from for sales and marketing, and you’re first to put its agents to work.

As Atlas comes online, you set up how it turns what buyers say on sales and migration calls into items with an owner: messaging and content needs to Growth, deal actions to Sales, and product gaps to Product. As product usage data becomes available, you bring it into Attio so account signals reflect how customers actually use Arbitr.

Your first 90 days

Days 1–30: map and take over. Map every system, data source and definition in use. Audit Attio. Take over the weekly forecast and set up the commercial team’s weekly operating rhythm. Publish a first set of shared definitions.
Days 31–60: clean and connect. Enforce required fields in Attio. Compute the weekly forecast from live data. Agree the attribution model with Growth. Put your first admin-removing agents live.
Days 61–90: prove it. Hit forecast accuracy within ±15%. Get rep admin under two hours a week. Launch migration and expansion revenue tracking. Present a plan for the next two quarters.

How we measure success

Measure

Day 90

Month 6

Quarterly forecast vs actual

Within ±15%

Within ±10%

Rep time spent updating the CRM

Under 2 hours a week

Under 1 hour a week

Required CRM fields complete

90%

95% or more

Days from a need raised on a call to an owner’s follow-up

Baseline set

[__] days

Sales admin done by agents

Baseline set

[__]%

Weekly review commitments closed on time

Baseline set

[__]%

Migration and expansion revenue reported weekly

Live

Reported to the board

About You

4–8 years in revenue operations, sales operations or business operations at a B2B SaaS or tech company. Ideally you’ve taken a messy setup and made it clean.
You’ve built a CRM, not just administered one: data modeling, integrations (APIs and webhooks) and automation.
You’ve built agents or automations that removed manual work for sales reps, and you can say what each one costs to run.
You’re fluent in SQL, and comfortable with Python or no-code automation tools.
You know forecasting and revenue analytics, and how pipeline connects to the P&L.
You can hold the line on definitions with senior people, and explain numbers in plain English.
You do well where things change weekly. You’d rather fix what’s broken than document it.
You’ve been the person a leader relies on to keep a cross-functional team on track. You run the cadence, chase the follow-ups and raise problems before they become surprises.

Bonus points: Attio, quote-to-cash or finance systems, product usage data, or experience at a company moving from services to software.

What we offer

US$[105,000–120,000] base + quarterly STI + equity
A clear path to VP Commercial Operations
A direct line to the CCO and CTPO, and real room to build

How to apply

Send your CV and a short note about a revenue system you rebuilt: what it looked like before, what you changed and what it delivered. Show us one agent or automation you built and what it replaced.

Arbitr is an equal opportunity employer. We welcome applicants of every background and judge everyone on their work.

Arbitr

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