About the Role

This role sits at the intersection of Sales, Partners, Finance, Legal, Management, and internal operations. It will own commercial operations, order management, partner operations, business reporting, CRM discipline, and workplace operations.

The objective of this role is simple: make it easier for Sales to sell, make commercial execution more predictable, provide management with reliable business visibility, and ensure the Singapore organization runs efficiently.

This is a highly hands-on role. The successful candidate should be comfortable moving between a pricing approval, a customer PO, a Salesforce report, a partner agreement, a management dashboard, and an office vendor issue within the same day.

Key Responsibilities

Sales Operations

Maintain strong CRM discipline and commercial data quality.
Support opportunity management, pipeline hygiene, and forecast processes.
Produce regular reporting covering pipeline, bookings, ACV, TCV, forecast, win rate, discount levels, and other commercial KPIs.
Support territory, account, and sales productivity analysis.
Provide management with accurate weekly and monthly business reporting.
Support ad-hoc operational and commercial analysis.

Commercial Operations

Support Sales with quotation, pricing, discount, and commercial approval processes.
Administer pricing approval and Delegation of Authority workflows.
Ensure deals follow company commercial policies and approval requirements.
Coordinate with Sales, Finance, Legal, and Management to resolve commercial issues.
Maintain clear records of pricing, approvals, contractual terms, and commercial exceptions.
Improve deal turnaround time while maintaining appropriate commercial controls.

Order Management

Own the operational process from signed contract or purchase order through order booking and internal fulfillment.
Review order documentation for accuracy, completeness, and compliance.
Coordinate customer PO, partner PO, contract, pricing, license, billing, and delivery information.
Work with Finance and relevant internal teams to ensure accurate and timely invoicing.
Track order status and proactively resolve blockers.
Maintain clear booking and order records.

Partner Operations

Support distributors, resellers, SIs, and other channel partners operationally.
Coordinate partner onboarding and partner agreement administration.
Support partner program compliance and documentation.
Coordinate MDF requests, approvals, tracking, and reconciliation.
Maintain partner pipeline, scorecards, and performance reporting.
Support partner renewals and partner-related commercial processes.
Coordinate across Sales, Marketing, Finance, and Legal on partner matters.

CRM, Systems & Process

Improve Salesforce workflows, reporting, and data quality.
Document key processes and operating procedures.
Identify manual processes that can be simplified or automated.
Support implementation and optimization of commercial and operational tools.
Establish clear ownership and SLA for key operational workflows.

Workplace & Office Operations

Own day-to-day Singapore office operations.
Manage office vendors, facilities, access, supplies, service providers, and workplace-related contracts.
Coordinate office equipment, employee logistics, and workplace support.
Support travel, company events, internal meetings, and office-related administration where required.
Coordinate onboarding logistics including equipment, system access, office access, and administrative setup.
Support office expansion, relocation, or other workplace projects if required.

Cross-functional Business Operations

Act as an operational coordination point across Sales, Finance, Legal, HR, and Management.
Help management identify operational bottlenecks and improve execution.
Support company-wide projects requiring cross-functional coordination.
Build simple, scalable operating mechanisms suitable for a fast-growing startup.

Requirements

5+ years of experience in Commercial Operations, Sales Operations, Deal Desk, Order Management, Partner Operations, Business Operations, or related roles.
Experience in enterprise software, cloud, infrastructure, cybersecurity, or similar B2B technology businesses is strongly preferred.
Good understanding of enterprise software commercial models, including subscription, term license, perpetual license, support, and professional services.
Experience working with indirect/channel sales models involving distributors and resellers.
Experience with quotation, pricing approval, customer PO, order booking, and commercial reporting.
Experience with Salesforce or another major CRM platform.
Strong attention to detail and process discipline.
Excellent coordination and stakeholder-management skills.
Comfortable working independently in a fast-moving startup environment.

Ideal Profile

We are looking for someone who is:

Highly execution-oriented.
Commercially minded but operationally disciplined.
Comfortable dealing with both senior management and detailed administrative work.
Able to identify process gaps and solve them pragmatically.
Strong with numbers, systems, and data.
Comfortable taking ownership beyond a narrowly defined job scope.
Able to build structure without creating unnecessary bureaucracy.

What Success Looks Like in the First 6–12 Months

Establish a clear quote-to-order process.
Build disciplined pricing and approval workflows.

Arcfra

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