The Company

Versaterm is a global public safety solutions company helping agencies transform how they serve their communities. Since 1977, we’ve been building an ecosystem of intuitive tools designed for public safety agencies, forensic labs, court systems, schools and other institutions. Through purposeful integrations and a selective growth strategy, we focus on improving workflows to help our customers achieve more efficient operations, better service and more just outcomes.

Our teams are driven by innovation, expertise and an unwavering commitment to customer success. As we continue to grow and expand our ecosystem, you’ll have the opportunity to contribute to solutions that enhance community safety and transform the future of public safety technology. If you’re passionate about making a meaningful difference, we’d love to hear from you.

The Role

We are seeking a Deal Desk Manager who will support the Sales organization by managing quote creation, pricing validation, and approval workflows. You will ensure transactional accuracy, accelerate time to quote, and protect pricing integrity. This position focuses on operational execution and process discipline while identifying automation opportunities within Salesforce and CPQ.

Working in conjunction with sales, solution engineers, marketing, finance, legal, and sales leadership, you will operate as a trusted operational partner to the sales team. You will manage competing priorities, uphold rigorous standards for accuracy and timeliness, and ensure all commercial documentation is precise, compliant, and audit ready.

What You Do

Serve as the primary operational resource for quote and order form creation
Identify non-standard deal terms and escalate to Finance or Legal per defined approval matrix
Ensure adherence to our quote-to-contract processes and policies while effectively escalating new use-cases outside of the current approval matrix
Support Sales in preparing pricing proposals in accordance with approved pricing guidelines and discount policies
Support the organization in collaboration with sales, legal, accounting, and services in the development, coordination and delivery of legally binding order forms and contracts, ensuring high levels of quality, accuracy, and timely SLAs
Manage Deal Desk workflow while constantly looking for ways to optimize processes
Assist with post sales documentation review and ensure proper contract record retention
Perform Salesforce enrichment, cleansing, and de-duplication of records
Ensure accuracy and completeness of Salesforce data related to quoting and closed won opportunities
Perform, document, and provide useful feedback on UAT activities related to enhancements and configuration of sales technologies and other business systems.
Adopt AI tools as part of daily support workflows to enhance productivity, improve response quality, and support continuous learning.
Generate and distribute standard operational reports related to quote volume, approval tracking, and turnaround times

What You Bring

Required Qualifications

5-7 years of relevant experience in Sales Operations, Revenue Operations, Deal Desk or CPQ administration
Working knowledge of business unit sales organizations and field sales operating practices (business analytics, contract analytics, pricing structures, sales tools, and basic training)
Highly organized with strong communication skills and keen attention to detail
Demonstrated ability to work across functions
Accountable and willing to commit to high effort to ensure success
Proactive in seeking answers through available resources and knowing when to ask for guidance
Strong working knowledge of Microsoft applications
Experience with CRM systems (Salesforce preferred)

Asset Qualifications

High energy, entrepreneurial spirit, passionate about being part of a growing business
Strong attention to detail and process orientation
Comfort working with pricing data and discount policies
CPQ experience preferred
SaaS subscription billing knowledge preferred

Note: This position requires a security clearance from the Government of Canada. Candidates must be legally authorized to work in Canada and must successfully obtain and maintain a Reliability security clearance. Please note that specific customer contracts may impose additional security verification requirements. Obtaining and maintaining all required security clearances is a condition of employment. For more information on the Government of Canada's security screening process, please visit Public Services and Procurement Canada.

Versaterm is committed to fair and equitable compensation that is competitive, consistent, and aligned with the value each role contributes to our organization. The starting salary for this position will be dependent upon many factors, such as the successful candidate’s skills, experience, education, training as well as internal equity, market data, and business needs. In addition to base salary and our comprehensive benefits offering, some roles may also be eligible for variable compensation such as incentive plans or discretionary performance bonuses.

Versaterm does not use AI in the recruitment process. All stages of recruitment decisions are lead by people, including our qualified acquisition team and our experienced hiring managers.

Versaterm is an equal opportunity employer and is committed to equity, diversity, inclusion, and a barrier-free workplace. Accommodations are available upon request throughout all stages of the recruitment process and apply to the terms and conditions of employment. For more information, please contact info@versaterm.com.

Athena by Versaterm

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Deal Desk Manager Ottawa, Ontario, Canada