Sales Operation Coordinator

Division: Consumer
Hours: 40 hours per week, Monday - Friday
Job location: Remote – Anywhere in Canada
Employment type: Permanent full-time Position

A little about us

Hi, we’re Aurora Cannabis, and we’re so excited to meet you!

We’re a global cannabis company with operations across Europe and North and South America. We’re driven by our passion to help people improve their lives and have a diverse team who bring their best every day, so Aurora can be the cannabis provider of choice for patients and consumers. We love our work, and we especially love our high quality, innovative brands that make up the Aurora family – from Aurora, Aurora Drift, San Rafael ’71, Greybeard and Whistler.

Our people combined with our collective passion for the industry is what makes Aurora a special place to work and defines what we call our “A-Team”. We are a high-performing team of cannabis experts, innovators, and champions, that work, learn and win together. We think BIG, act BOLD and execute with PURPOSE in all that we do, and will stop at nothing to cultivate the ultimate cannabis experience for our community.

Job summary
We’re searching for an ambitious leader to plant their roots with us as our newest Sales Operations Coordinator. In this role, you will ensure successful delivery of products to our customers in a timely fashion. This role effectively juggles new product launches, incoming orders, coordinating logistics – all while tracking and providing regular progress updates to the team and customers. Sound interesting? Here is a little more…

As a Sales Operations Coordinator you will…

Handles daily sales processing with strong attention to detail
Enters, reviews and tracks orders and returns
Responds to and resolves issues in a timely fashion, and ensures internal stakeholders and clients are up to date on progress
Liaises with logistics and warehouse teams to ensure proper order fulfillment
Processes order changes, cancelations, or additions
Manages investigations on any order and shipping irregularities, including lost or late orders, coordinating with the warehouse, logistics, and quality assurance teams
Support in weekly/bi-weekly allocation decisions and tracking of impacts to inventory
Realtime delivery management and adjustment protocols (prioritization)
Responsible for listing new products with customers
Liaises with innovation, marketing, creative, planning, logistics, and quality assurance teams to gather information and execute successful listing submissions
Communicates effectively with customers regarding timing, quantity, and product specifications
Communicates effectively with internal stakeholders regarding timelines and customer expectations
Data management of CRM and ERP
Management of the Product Catalogue/GTINs/Labels and their updates
Maintain Customer Details
Report generation and utilization
Allocation/PO/Deliveries/Adjustments/Perfect Order tracking
Effectively build and use reporting tools to support in making allocation decisions
Assists in any other administrative and coordination duties, as required

You will be set up for success if you have…

Min 1 years’ experience in order management in an ERP and an understanding of how it relates to other systems and teams.
Strong proficiency in Microsoft Office applications, especially Excel. Experience with Power BI is an asset
Strong written and verbal communication skills
Exceptional organization, prioritizing, multitasking, and interpersonal skills
Ability to problem solve
Positive, self-starter attitude and a great team player
Detail – not only ensuring things are correct, but catching things before they happen, is something you pride yourself on
Building Relationships – you enjoy building, maintaining, and networking to support the growth of the business.
Ability to speak French is an asset

Bonus points if you have…

Prior working experience in the Cannabis industry.

Life@Aurora
With us, you'll find a place where you belong and love where you work with competitive compensation, stock options, RRSP matching, performance bonuses, remote-work, benefits, virtual happy hours, 420 celebrations and more! We will go above and beyond to prioritize your success and help you #GrowWithAurora. Learn more by visiting our Careers Page - Careers - Aurora Global Leader in Cannabis (auroramj.com)

Next steps
Apply today by submitting your resume through our website. You can expect your application to be reviewed by our Talent Acquisition Team and we will contact you if we see a fit via email.

Think you’re the ideal candidate but you don’t meet all the requirements? Apply anyways. We would love to review your application to see if you’re the right fit or find you an alternative opportunity Not the role for you? Share this posting with your network while subscribing to our Talent Community to learn more about upcoming opportunities (hot tip: if you are an Aurora employee, take advantage of the employee referral program by sharing this posting with someone in your network! If they are the successful candidate, you may be eligible for a bonus!) .

Diversity and inclusion
At Aurora, we are proud to foster and celebrate a diverse community of professionals! We take pride in nurturing an inclusive culture that empowers our people to be their authentic selves, celebrate their differences and love where they work.

Our diverse community combined with our inclusive culture, is what sets us apart in the industry and equips our A-Team with superpowers – and this is why, we encourage all candidates to apply for job opportunities regardless of race, national origin, colour, religion, age, gender identity or expression, sexual orientation, marital and family status, disability, or any other identifying characteristic. If you require accommodation (including, but not limited to, an accessible interview site or alternate format of job posting) during the recruitment and selection process, please do not hesitate to let our team know.

Health and safety

If applicable, Aurora Human Resources will contact you via your email address provided. We do not contact candidates over Facebook or other Social Media apps. You will never be requested to provide confidential information such as banking information or your Social Insurance Number in the interview process.

Aurora Cannabis Inc.

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Sales Operations Coordinator