Description

Business Operations Analyst | Location: 11149 Research Blvd, Austin, TX. | Schedule: Monday – Friday 8:00AM - 4:30PM |

The Business Operations Analyst is accountable for supporting staff, members, and critical services related to Symitar core operating environment, optical imaging system, item processing system, and automation platforms. This role acts as a first point of contact for stakeholders seeking technical assistance and helps ensure smooth operation of critical business applications. The position works closely with senior team members to learn system administration responsibilities and gain experience in troubleshooting, documentation, and workflow support.

What You’ll Do

System Administration & Technical Support

Assist with basic system administration tasks for the core processing system, optical imaging system, automation platform, and other key applications.
Support daily operations by helping monitor system performance, stability, and security under the guidance of senior staff.
Manage basic user access functions, including creating accounts and updating access levels following established procedures and regulatory requirements.
Provides helpdesk support and appropriately communicates/documents the actions required to resolve issues within trouble tickets.
Works with team members to rectify unresolved support issues.

Workflow & Operational Efficiency

Helps maintain and document automation tasks and system workflows in critical applications.
Works with credit union stakeholders to ensure the successful archiving of documents into the optical system.
Collaborates with vendors and internal IT team to implement and install upgrades to systems.
Actively contributes to change management to ensure items are approved, addressed, and documented.

Compliance & Security

Maintain knowledge of and comply with all applicable rules and regulations required within the scope of duties, including the Bank Secrecy Act.
Maintain the security and confidentiality of pertinent information and records.
Provides on-call support as necessary to ensure seamless operations.
Model Austin Telco’s values of Respect, Empathy, Service, Integrity, and Cooperation.

Internal Communication & Collaboration

Respond to internal TEAMS messages and departmental inquiries to maintain seamless communication.
Represent Austin Telco with integrity and professionalism in all actions.
Performs other duties as assigned by the supervisor.

What You Bring

Experience: Entry level to 2 years related IT experience and/or training.
Specialized Knowledge: Familiarity with or ability to learn Symitar core operating environments, optical imaging, and automation platforms.
Skills: Strong analytical thinking, problem-solving, and the ability to manage multiple priorities in a technical environment.
Communication: Strong verbal and written communication skills with the ability to provide clear guidance to staff on technical issues.
Education: High school diploma or GED.

Why You'll Love Working Here

Comprehensive Benefits: Medical, dental, vision, disability, and life insurance, plus optional coverage for critical illness and legal support.
Paid Time Off: Federal holidays, vacation, sick leave, and special paid days for birthdays and work anniversaries.
Retirement Plans: 401(k) with company match and a pension plan to support long-term financial goals.
Supportive Culture: A mission-driven team that puts people first and offers opportunities for growth.

Additional Requirements

Regular and punctual attendance; ability to lift/move up to 25 lbs frequently and 50 lbs occasionally.
Good credit standing (verified prior to interview).
Successful background check and drug screening upon offer.

Austin Telco Federal Credit Union

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