Position Summary:

The Sales Ops Analyst is responsible for day-to-day activities that provide support and improve processes for the inside, field and national accounts sales teams. The Sales Ops Analyst is an expert communicator and collaborator, working closely with all areas of the company, and provides vital and timely information to a variety of team members. Speed, accuracy, and a keen understanding of ALLDATA, sales, support and marketing are paramount for this position. This role requires a desire to stay on the cutting edge of technology, research and present findings to help business goals, with emphasis on CRM.

Position Duties - Other duties may be assigned:

Assist Sales team and management with sales processes, including:

Management, maintenance, onboarding and coaching of day-to-day sales tools specifically including CRM, MicroSoft Dynamics, lead generation software, Act-On and more

Enhancements of day-to-day sales tools to further sales team goals

Compliance of data entry for pipeline and customer integrity

Territory strategy management including creation and optimization for all sales functions

Maintaining up-to-date, accurate, and complete data in the CRM system

Reporting and analysis needs as requested

Ticket queue environment experience to work at a fast pace resolving operational and policy related questions from sales, support, finance teams

Support strategic planning and Sales initatives as required

Supervisory Responsibility:

This position has no direct reports

Position Requirements:

Bachelor’s degree or equivalent experience, Marketing or Business preferred
Minimum 2-3 years in related fields
Experience working with customer relationship management systems
Passion for data integrity
Experience with marketing automation software
Expertise using Microsoft Office applications, especially Excel, PowerPoint, and Word
Previous experience with inside sales administration and sales operations preferred
Experience with sales data collection and analysis
Working knowledge of SQL queries useful (MS SQL Server and MySQL)
Ability to work cross-functionally with different departments
Strong attention to detail with good organizational skills
Passionate about process development and improvement
Excellent oral and written communication skills
Brings energy, enthusiasm, and a positive attitude to the job

Physical Demands: Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions, there may be a need to move or lift light articles.

Salary: $61,400 - $102,500

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Sales Operations Analyst