Join Axon and be a Force for Good.

At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.

Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email recruitingops@axon.com. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.

Your Impact

In this role, you will lead the team providing back-office support of the Sales and Post-sales teams across multiple countries or regions. Your team will handle everything from the onboarding of customers and building of quotes to the eventual invoicing of the customer throughout the life of the contractual agreements. You will act as escalation point for all issues relating to the team’s activities and provide stakeholders management as well as advise for complex transactions/situations. You will also be expected to supplement your team during period of high transaction volume.

What You’ll Do

Lead a team of International Commercial Operation Coordinators expected to expand as the business grows.
Support International Sales and Post-sales teams in providing a smooth commercial experience to our customers.
Become an expert in Axon's products, pricing, and sales programs, and work with the sales team to structure quotes and commercial offers for complex tenders.
Oversee the creation of quotes of varying complexity and process accurate customer and distributors orders by capturing all pertinent order details within order management system.
Review work carried out by the team and ensure that Salesforce quotes and opportunities are built in accordance with Axon’s contractual obligations.
Provide approval within your delegation of authority.
Act as first line control for contractual risk management, ensuring that contracts are reviewed and approved in line with company policy and that deviation are appropriately escalated/monitored. Support finance and legal with any queries
Ensure that appropriate filing and documentation is maintained for all customer transactions.
Handle customer complaints in partnership with Sales, escalate as appropriate
Support the other finance functions with enquiries relating to Revenue Recognition of complex deals and customer invoice collection.
Provide support and forensic expertise to resolve complex issues.
Identify needs and provide support and training to members of the team.
Work with regional and company stakeholders to maintain team capacity and processes at an optimal level and build for scale in order to enable the region’s growth.
Provide expertise to the Sales and Post-sales teams and other members of International Commercial Operations when facing complex commercial agreements.
Escalate issues to management as and when required on behalf of the team
Drive continual review and improvement of Commercial Operation processes.
Work with counterparts from other territories to share expertise, work towards greater alignment, achieve efficiencies.

What You Bring

Bachelor’s degree or equivalent combination of education and experience
5 to 10 years of relevant experience, including 3 to 5 years of successful team management
Self-starter, fast learner
Advanced MS Office skills
Prior experience with a multi-national, ideally US based, company
Prior experience with Salesforce and Microsoft Dynamics 365 is a plus

Don’t meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.

Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

NOTE: The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.

Some roles may also require legal eligibility to work in a firearms environment.

Axon

New Jobs

Sales Operations Manager, EMEA