SUMMARY:

Azamara is seeking an Onboard Revenue Operations Manager to help evolve and propel our team during a time of exciting growth.

ABOUT AZAMARA:

Azamara is a global premium cruise line that inspires curious and passionate travelers to spend more time exploring the world with us on our immersive cruises. We offer our guests a world class experience onboard and while visiting destinations around the world. Our employees enjoy an environment that allows for work in a beautiful office space located in the center of Coconut Grove, and a flexible hybrid schedule!

Combine your career goals and sense of adventure by joining our growing organization. Azamara offers a competitive compensation & benefits package, and excellent career development opportunities, each offering unique ways to explore the world.

WHY YOU SHOULD WORK FOR AZAMARA:

Be part of a growing and transformative company
Work with a multicultural, global team of inspired professionals who believe in:
CURIOSITY that makes us more open minded, empathetic, better problem solvers, and more self-aware.
SUSTAINABILITY that supports a world where blue meets green.
INTEGRITY that drives us to do the right thing even when no one is watching.
ACCOUNTABILITY that supports empowerment and ownership for results.
PASSION – it’s part of our DNA!

WHO YOU ARE:

Engaging, and friendly; a natural relationship builder and organizer.
You have a good grasp of time management.
You love what Azamara is about and feel energized talking about our organization and what it has to offer.
You’re the one knocking on your supervisor’s (virtual) door rather than waiting for help.
You are a good communicator and a great listener.
You have a knack for coming up with creative solutions to challenging problems.
You thrive in a flexible work environment and value the support and companionship that comes from being part of a high-performing team.

WHAT YOU WILL BE DOING:

This position manages the strategic execution of the shipboard non-shorex revenue operations, as well as manages the strategic performance of the shipboard Photo and Printer Departments. This position will lead the shipboard revenue management teams and support the coordination of onboard revenue strategies, staff training and succession planning. This position will also collaborate with the Azamara Marketing Department to optimize marketing opportunities and recommend adjustments based on demand trends.

Directly manages the Photo and Printer Departments performance on all ships. Develops robust recruitment practices to attract and evaluate management and staff talent.
Liaises with scheduling teams to create staffing plans. Assign Photo Managers and revenue staff contracts to maximize total fleet revenue.
Defines monthly, quarterly, and annual Revenue and Guest Satisfaction targets.
Supports, coaches, and assesses the performance of the onboard revenue teams.
Manages revenue performance reviews by ship and works with the senior onboard management team and concessions to meet targets through support from concessions and vendors. Reviews financial performance and executes tactical plans to address revenue shortfalls. Diagnoses revenue shortfalls and responds quickly with the appropriate actions. Monitors guest penetration, frequency, and spend and makes recommendations to improve onboard revenue through product, pricing, promotion, placement, and position.
Manages quality control systems by evaluating online ratings and comments to obtain feedback on onboard revenue operation, leverages opportunities and provides timely feedback to concessions partners.
Manages the tactical utilization of the Digital Displays instruments across the fleet to support increase in revenue.
Meets regularly with shoreside, shipboard, and revenue management to understand and develop opportunities for further revenue growth. Analyzes, recommends, and executes new products and services to increase revenue and ratings.
Represents the interests of shipboard teams, shoreside management, and concessions during internal decisions or discussions that directly or indirectly impact the revenue areas.
Analyzes current marketing promotions and associated revenue to develop or adjust strategies and tactics to increase guest participation and maximize profitability of the revenue areas throughout the fleet.
Develops & executes strategic shipboard marketing, promotional and pricing plans in collaboration with the Senior Mgr. Onboard Revenue.
Manages product meetings, actively represents the onboard perspective, and makes recommendations consistent with onboard sales strategies. Recommends and implements processes, policies, and procedures to enhance revenues, improve safety and the efficiency of the operation. Implements procedure changes and best practices.
Develops and ensures compliance with Company policies.
Manages projects from planning and development through implementation and operational stabilization.
Performs other duties as required. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor or management.

WHAT WE LOOK FOR: (Requirements)

Bachelor’s degree in Business Administration
MBA preferred
5-8 years’ experience in cruise/tourism industry with emphasis on financial controls
Proven record of accomplishment in program/project management and implementation
Excellent communicator with the ability to succinctly communicate issues and solutions, written and verbal.
Goal-oriented strategic thinker with strong planning capabilities.
Team player who understands when leadership is required. Excellent relationship manager who has the ability to move forward the goals and objectives of Onboard Revenue across all other departments in the organization.
Collaborative and communicative leader who can consistently work with all levels of the organizations and a range of internal and external departments to identify new opportunities and finds ways to overcome all obstacles in a fair and ethical manner.
Expertise in the use of personal computers with associated software (MS office products) and communication packages

Azamara

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Manager, Onboard Revenue Operations