Babson Diagnostics is a medical technology company with a new vision for diagnostic blood testing. Our proprietary technology is designed to produce accurate diagnostic results from small capillary samples collected at convenient retail locations and analyzed at our CLIA-certified clinical laboratory. Leading through our values, we are working to improve our customers’ health by making diagnostic blood testing more convenient, accessible, and human.

On our path to commercialization, we are currently scaling our team and working with retail pharmacies to validate our technology by conducting clinical studies intended for peer-reviewed publication.

To drive the adoption of BetterWay, Babson Diagnostics is searching for a full-time Manager of Sales Operations to join our team and drive sales and operational growth for our re-imagined diagnostic solutions. As Manager of Sales Operations, you will be responsible for developing and maintaining relationships with key executives, salespeople, identifying new operational opportunities, and helping with achieving sales targets. This role will report to the Vice President of Clinician Relations

Job Summary

The Manager of Sales Operations will be responsible for optimizing the sales team's success by managing day to day clinician-related projects, to include the following: clinician onboarding, account management, Salesforce trends, clinician paper requisition printing, EHR and Demographic Bridge project management oversight, and sales training. They will work closely with the Vice President of Clinician Relations to ensure new hire onboarding meets all the Babson requirements. The Manager of Sales Operations will be responsible for monitoring key performance indicators to measure the activities that have the most significant impact on sales productivity, pull the necessary reports to track those KPIs (key performance indicators) and facilitate tracking and reporting all monthly clinician-related expenses.

Responsibilities

Provide leadership for day-to-day sales operations.
Create processes for sales onboarding and ongoing support.
Supervise account management and nurturing.
Monitor ordering trends within Salesforce.
Manage clinician requisition print shop.
Create processes for clinician onboarding.
Be the liaison between Clinician Organization and Babson IT Systems.
Provide oversight for EHR integrations to ensure that internal and external benchmarks are met.
Provide oversight for demographic bridge implementations to ensure that internal and external benchmarks are met.
Create and manage clinician dashboards and KPI (key performance indicators) reporting.
Territory based targeting within Definitive Health.
Track and report all monthly expenses related to NPIs (National Provider Identifier) and the Clinician Relations Team.
Keep tracking of marketing materials for each Babson regional depot.

Qualifications

Bachelor’s degree preferred but not required.
5+ years of experience in operations management and/or clinician training.
5+ years of experience with a reference laboratory.
5+ years with data management systems.
Excellent written and verbal communication skills.
Outstanding customer service and interpersonal skills.

Babson Diagnostics

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