About Backblaze

Backblaze is the object storage leader in the open cloud movement, fueling customer success with cloud storage built purposefully to unlock budgets, unburden administrators, and unleash innovators. Together with our partners, we’re helping customers break free from the restrictive, overpriced legacy solutions that hold them back, and blaze forward with the full power of the open cloud in their hands.

Founded in 2007, we scaled the business with less than $3 million in outside funding until 2021, when we did a traditional IPO on the Nasdaq stock exchange. Today, Backblaze generates over $100m in revenue and is the leading specialized storage cloud - managing over three billion gigabytes of data storage for 500K+ customers in 175+ countries, including businesses, developers, IT professionals, and individuals.

But while there is a lot to celebrate in our past, there is almost as much opportunity ahead of us. We are seeking a Senior Sales Operations Specialist!

About The Role

As a Senior Sales Operations Specialist, you will play a pivotal role in optimizing our sales processes in Salesforce, along with the rest of our tech stack. You will collaborate closely with cross-functional teams to streamline workflows, enhance data accuracy, and drive strategic initiatives that directly impact our sales performance and revenue growth.

The Sales Operations team is responsible for the tools our Sales team uses, including Salesforce, Outreach, Gong, Chili Piper, Zoominfo, Impartner, amongst others. We are responsible for the setup and configuration of these tools and for ensuring all the data needed to be tracked makes its way back to Salesforce.

What You’ll Do

Work alongside the rest of the Sales Operations team to help refine current automation, uncover areas for improvement, and implement solutions to enhance efficiency, productivity, and accuracy.
Collaborate with the sales and marketing teams to optimize sales processes and workflows.
Ability to take ownership over projects and successfully drive to completion within the deadline set.
Work cross-functionally with Engineering, Finance, HR, Legal, Marketing, Sales, and various other departments to successfully complete both small and large projects.
Create and maintain documentation for sales processes, procedures, and best practices.
Provide training to users to ensure adoption and proficiency of new processes.
Troubleshoot issues in real time with users, in our tools, to ensure they aren’t blocked from doing their jobs.
Help create ad hoc Salesforce reports and dashboards as required.
Come up with proactive ways we can make the sales team more efficient by using the data captured in Salesforce.
Be able to, on the fly solve process errors, while thinking of long term, scalable solutions to shore up our systems.
Manage and maintain accurate sales data within the CRM system.
Ensure data integrity and quality by performing regular data audits and cleansing.
Support sales forecasting and planning activities.

The Right Fit

Clear communication skills, both verbally and written, and capacity to explain complex systems simply.
Proven track record of successfully implementing thorough Salesforce solutions to improve sales processes and drive operational efficiencies.
Ability to think creatively and not take the easy road when architecting backend solutions.
Strong project management skills with the propensity to manage multiple priorities and deadlines effectively.
Aptitude to think through various multi-step workflows within different systems, and come up with solutions to problems that may have a cascading effect that impacts various, interconnected processes.
Detail oriented and meticulous documentation skills.
3-5 years of hands-on Salesforce administration skills including implementing integrations and backend flows, as well as extensive experience with leads, accounts, opportunities, custom objects, reports, etc.
Strong analytical skills and ability to interpret complex data sets.
1-2 years of hands-on experience managing a sales tool like Outreach or equivalent.
Advanced Excel skills; experience with BI tools (e.g., Tableau, Power BI) is a plus.

At this point, we hope you're feeling excited about the job description you're reading. Even if you don't feel you meet every requirement, we still encourage you to apply. Learning, developing, and growing are key parts of our culture. We're eager to meet people who believe in our mission and can contribute to our team in various ways. We want people to feel comfortable expressing their true selves and to come, stay, and do their best work here.

Backblaze Perks

100% healthcare for family
Dental and vision plan
Competitive compensation and 401K
RSU grants for full-time employees
ESPP program
Flexible vacation policy
Maternity & paternity leave
MacBook Pro to use for work plus a generous stipend to personalize your workstation
Childcare bonus (human children only)
Fertility treatment and support
Learning & development program
Commuter benefits
Culture that supports a healthy work-life balance

To provide greater transparency to candidates, we share base pay ranges for all US-based job postings regardless of state. We set standard base pay ranges for all roles based on function, level, and country location, benchmarked against similar-stage growth companies. Final offer amounts are determined by multiple factors, including candidate location, skills, depth of work experience, and relevant licenses/credentials, and may vary from the amounts listed below.

The base pay range for this position is $87,000 to $137,500

At Backblaze, we value being fair and good to our customers, partners, and employees. That’s why diversity, equity, and inclusion are at the core of our values. We are committed to fostering a workforce where all employees feel a sense of belonging regardless of race, ethnicity, nationality, gender, sexual orientation, age, religion, socio-economic status, ability, veteran status, and education. We believe that our dedication to cultivating a diverse workspace not only allows us to better serve our customers in over 175 countries, but further reinforces our commitment to doing the right thing. We are proud to be an Equal Opportunity Employer.

To understand more about the data we collect and process as part of your application, please view our Backblaze Employee Privacy Notice.

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Senior Sales Operations Specialist