Position Summary

The Sales Operations Specialist is responsible for understanding, optimizing, and executing the internal and external end-to-end sales operations workflow, which requires working with internal stakeholders to implement those improvements to enhance the overall operational processes. This teammate will also facilitate order fulfillment, provide accounts receivable support, field sales communication, and reporting.

This position reports to the Operations Manager.

Join us at our new campus in Irvine, California where a hybrid work schedule will be observed.

Essential Duties And Responsibilities

Review and archive daily open order reports and soft copies of purchase orders
Review and process new sales POs from customer accounts into Oracle cloud
Manage and fix all PO shortage/overage chargebacks from customer accounts and cross functionally work with pertinent departments
Provide monthly shipping reports to Sales Reps
Oversee sales process adoption, compliance, and identify opportunities for improvement in the sales process and systems to ensure greater sales effectiveness and efficiency
Become subject matter expert in all internal sales programs and be able to enforce guidelines or seek approval from appropriate parties regarding special requests
Understand and implement the order flow process (for standard and custom orders) to identify problem areas and resolve or advise on next steps
Coordinate with account buyers to obtain PO changes such as extensions, ship window modifications
Manage the order inquiry process by answering emails and phone calls regarding order changes, availability, or PO status from the sales team and/or customers as requested
Oversee product availability process by tracking current and past product offerings (new, in-line, and closeout products) and be able to provide accurate information on inventory status or estimated delivery schedule with the sales team or customer as requested.
Submit/validate coop and price protection claim requests for in-house accounts in Salesforce
Monitor A/R debit memo report and coop aging report; investigate and resolve outstanding deductions Reconcile report with A/R team for accuracy of debits/ credits to accounts
Distribute markdown letters to sales territories and create markdown program forms in Salesforce
Maintain and update backend rebate planners for major promotions including Black Friday and Month of Anime
Possess an understanding of audit procedures, understand auditing activities and preparation of such activities.
Provide support on sales systems and data operations as needed
Additional duties as assigned

Qualifications/Requirements

3+ years of sales order/ claims processing experience
2-3+ years' experience in Purchasing or Purchasing-related activities
2-3+ years' experience with database/parts management tools
2-3+ years' business experience, preferably in the procurement and/or supply chain industries.
Experience in using MS Excel, data entry applications (e.g., enterprise resource planning systems, statistical data entry packages), Oracle based systems (Oracle Cloud), Salesforce.
Experience working with cross-functional teams to gather and maintain data

Educational Requirements

Bachelor's degree in Business, Finance, Data Analytics/Informatics, Information Technology or related field
Or equivalent experience preferred

Salary Range: $$73,589 - $112,047

Pursuant to the California Consumer Privacy Act of 2018, Bandai Namco Entertainment America Inc. is providing the following notice regarding the Personal Information we collect and use in the context of this job application: https://www.bandainamcoent.com/legal/bnea-privacy-ccpanotice

About Bandai Namco Entertainment America Inc.

Bandai Namco Entertainment America Inc., part of BANDAI NAMCO Holdings Inc., is a leading global publisher and developer of interactive content — including all major video game consoles, iOS, mobile and online. The company is known for creating and publishing many of the industry's top video game franchises, including PAC-MAN®, Tekken®, SOULCALIBUR®, NARUTO™, NARUTO SHIPPUDEN™, Dragon Ball®, GALAGA®, RIDGE RACER® and ACE COMBAT®. More information about the company and its products can be found at www.bandainamcoent.com.

Bandai Namco Entertainment America Inc.

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