Analyst, Sales Operations

Location: Chicago, US, 60654

At Barry Callebaut, we are on a journey to transform the cocoa and chocolate industry. As the world’s leading manufacturer of high-quality chocolate and cocoa products, our actions truly shape the future of our industry. We are a business-to-business company, serving the entire food sector, from the cocoa bean to the finest chocolate product. We are a company with a purpose, we believe in doing well by doing good and reinvesting in the communities we operate. We have a long-standing commitment to sustainability and our goal is to shape a sustainable cocoa and chocolate future. We are headquartered in Zurich, and have more than 12,000 passionate Employees working in more than 40 countries worldwide. We are very proud of who we are and what we do. And of course, we are always looking for talented people to help us have a positive impact on our industry and beyond!

About the role:

Barry Callebaut is a global organization poised for growth; a company which has embraced the vision to delight its customers, while out-performing its competitors, a business which is committed to sustainability, has innovation in its DNA, is a leader in complex manufacturing and supply chain solutions and is focused on being a best-in-class employer. Barry Callebaut seeks diverse and passionate people who thrive in a dynamic environment, focused on continuous learning, living BC’s Values and of course loving chocolate.

The Analyst, Sales Operations collaborates with all Gourmet Regions and Specialties Sales Representatives to support all aspects of customer needs. You are a knowledge expert for Sales on: product information, pricing, reports, new product information, and data provider.

Key responsibilities include:

Provide sales support for national customers in the US.

o Product information: Provide customers with requested product information, accurately completing customer forms, sample requests, and technical / regulatory information for Quality Assurance related questions.

o Pricing: Accurately quote price list products, review and manage price list promotions, and ensure customer specific price list change updates are sent to customers in a timely manner. You will work with customers, Sales, and Pricing teams to quote and book new business, ensuring accurate terms.

o Reports: Download and format volume reports, contract balances, and order history, and provide guidance to Sales on analysis of data.

o New Product Information: Assist Sales in submitting New Product Requests via Salesforce. Monitor flow - assist R&D with questions and changes.

o Meetings: Assist Sales in preparing presentations to external and internal audiences. Coordinate meetings and provide guidance on sales results.

o Customer Service: Assisting customer service representative with price discrepancies, providing replacing items and related questions.

About you:

Bachelor’s degree preferred

At least 2 years of experience in a Business environment

Software experience: Word, Microsoft Excel, PowerPoint, SAP, Salesforce

Ability to effectively work and communicate with various departments

What you can expect from Barry Callebaut:

Competitive salary and comprehensive benefits package
12 paid holidays, plus your birthday off
Environment that welcomes workplace flexibility
An atmosphere where diversity is embraced, and inclusivity is second nature. We call it #OneBC! Just ask our champions with the Americas Women’s Forum and the Racial Equality Forum!
Ability to grow personally and professionally within an organization that values development and internal career growth
Be part of our mission in making sustainability the norm through Forever Chocolate with priorities centered around prospering farmers, zero child labor, carbon and forest positive, and creating 100% sustainable ingredients in all of our products.

At Barry Callebaut, we are committed to Diversity & Inclusion. United by our strong values, we thrive on the diversity of who we are, where we come from, what we’ve experienced and how we think. We are committed to nurturing an inclusive environment where people can truly be themselves, grow to their full potential and feel they belong. #oneBC - Diverse People, Sustainable Growth.

If you want to learn more about Barry Callebaut, please find further information here.

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Barry Callebaut

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Analyst, Sales Operations