Sales Operations & CRM Administrator - fully remote

Are you analytically-minded and interested in making an immediate impact in our Sales group and on our organization overall? Join BAF as a Sales Ops & CRM Administrator!

This role is responsible for implementing, managing, and training users in our customer relationship management (CRM) software, and supporting the team in the creation and testing of BI and Excel-based reporting systems to deliver sales and initiative reporting. This individual must combine strong business process focus and customer-facing capabilities to bridge the gap between the systems and the people who use them; they are the primary advocate for the various sales reporting and communication systems within the organization, and see that they are used effectively to accomplish business goals.

Key Responsibilities

Ensures that customer database and communication records are updated and maintained, coordinating content cleaning and maintenance to generate necessary reports, analysis, and utilization optimization.
Works with IT, CRM supplier, and other vendors as necessary to maintain smooth operation and performance of the CRM platform.
Responsible for the administration of the CRM software, including user set-up, the development and execution of all user training (onboarding and continuing), and troubleshooting system issues. Collaborates with the Commercial teams to optimize their use of the system. Provides reporting and analysis to the sales teams.
Supports PowerBI/SR2 by working with the Sr. Sales Ops Analytics Manager to identify improvement opportunities, and coordinate and conduct individual and team training sessions to support utilization by the Commercial team.
Facilitate sales initiatives and business reviews by collaborating with the Commercial team to develop appropriate templates and BI reports including sales and focus product performance reporting, broker reporting/dashboards, and ad hoc customer-specific reporting.
Provides sales support, including maintaining up-to-date directories and contact lists of sales agencies, territory coverage maps, account responsibilities, and Outlook distribution lists; business card orders and plant visits; oversight of the samples process and budget; and coordination of the sales and marketing training calendar and the onboarding/termination process of commercial team members.
Provides backup and receives cross-training with Sales Ops teammates to ensure continuity in support of sales initiatives and development in business processes and procedures.

What We Offer to Employees

Phenomenal Benefits: Competitive medical, dental, and vision insurance plans, 401(k) with profit sharing, a generous time off program, life and disability insurance, adoption assistance, a scholarship program for children of employees, and an employee assistance program for you and your family.

Competitive Compensation: The expected pay range for this role is between $65,000-$75,000 annually, although a final salary offer is dependent on the candidate's experience level and skill set.

We're Looking for Someone With (must-haves):

3-5 years of relevant experience
Bachelor's degree from a four-year college or university, or equivalent combination of education & experience
Advanced skills required in Microsoft Word, Excel, PowerPoint, and PowerBI
Working knowledge of FSE CRM or similar CRM software applications; certifications preferred
Effective planning and project management skills to successfully manage multiple deadlines and priorities effectively
Excellent interpersonal and communication skills to deal effectively with internal and external contacts and work in cross-functional teams

Additional Traits That Set You Apart:

Experience within the foodservice industry is strongly preferred

Who We Are

What makes an amazing meal so great? The people who create them - those in kitchens and dining rooms everywhere who work hard to plan, prepare, and cook every dish to perfection. They're heroes in our eyes, and it's our job to set them up for success. We are proud of our 85-year history, and we credit success to our startup mentality and strategic focus on providing tasty and innovative products to kitchens, cafeterias, and dining rooms throughout America. Our supportive and collaborative culture is driven by our mission - to make mealtime victories happen every single day.

What BAF is Like

As a relatively flat organization, you have a voice from your first day, along with opportunities to explore, learn, and develop new skills with challenging and rewarding work. We're focused on your success, both professionally and personally, and we are committed to offering competitive salaries and a comprehensive benefit package. We are a family-owned, family-friendly company that empowers and supports our employees. We live out our company values and expect all team members to do the same.

You'll Love Working Here if You:

Love what you do, and it shows. Our employees are passionate about what they do and enjoy challenging work.
Are knowledgeable and confident, but never boastful. While we are proud of our company, our team and the products we create, we are humble and down-to-earth at our core.
Are guided by a deep belief in integrity & personal values. This is a part of our employees' personal value systems as much as it is the organization's.
Hold yourself and others accountable, while always maintaining dignity and respect for yourself and those around you.
Believe in professional development for ourselves, as well as support the development of others.

At BAF, we are an equal-opportunity employer. We value diversity and strive to create a supportive and inclusive community of individuals committed to helping each other and our company thrive.

Basic American Foods

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Sales Operations & CRM Administrator