Job Summary:

The Chief Revenue officer is responsible for the management of all Account Executives with a focus on achieving department-based goals. This individual will staff, train and manage an effective sales and customer service team for the purpose of retaining existing accounts and generating new business. Additional individual sales goals are required to be met. Key traits to exhibit are strong leadership characteristics, confidence, creativity, enthusiasm, attention to detail and excellent work ethic.

Supervisory Responsibilities:

Duties/Responsibilities

Effectively manage sales campaigns, timelines and training for ticket sales staff
Track daily, weekly, monthly and annual activity and sales team and individual goals
Strategically work with the CEO/President and Executive Vice President to build and execute the RGV FC Toros Ticket Sales business plan and budget
Focus on retention of existing accounts and identify new business opportunities to meet and exceed ticket sales team and individual goals
Be creative with ways to enhance the staff’s existing skills as well as educate and motivate the Ticket Sales staff
Establish schedule for bi-weekly one-on-ones with Ticket Sales staff to review goals, discuss challenges, upcoming campaigns and strengths based while providing feedback and areas of opportunity to grow
Efficiently manage workdays as determined by Management
Maintain records of all campaigns in CRM or ticket system
Assist customer service efforts during renewal campaigns
Collectively plan and execute season ticket holder and new business events with appropriate departments while overseeing that all timelines and initiatives are being met
Participate in sales appointments and sales calls with staff to provide support or continued education, as needed
Attend all RGV FC Toros home games – pursue new business opportunities, fulfill ticket sales obligations, host special events, delegating all Ticket Sales game day duties and overseeing the execution
Collaborates with other departments within the organization to strategically create positive publicity for the Club

Required Skills/Responsibilities:

College degree
Excellent customer service, communication and interpersonal skills
Prior sales and management experience
Ability to maintain electronic account records for the upkeep of customer relationship management database in CRM system
Capable of taking on multiple projects, assignments and group events with exceptional results
Ability to respond quickly and effectively to changing trends and circumstances; embrace changes and welcome fresh perspectives; work well under pressure to meet deadlines
Independently take action beyond what is called for
Be able to generate original and imaginative solutions to business opportunities
Maintain and reflect a positive attitude
Possess high degree of discretion, integrity, professionalism and accountability
Strong ability to work well with co-workers and supervisors in a team environment
Demonstrate success in building, motivating and leading teams

Education and Experience:

College degree in Sports Management or Business strongly preferred.
Knowledge of AXS Ticketing System
Extended working hours periodically required as directed by business needs.

Physical Requirements:

While performing the duties of this job, the employee is required to stand, walk, sit, use hands and fingers, handle objects and office tools, reach, balance, stoop, kneel, crouch, talk, and hear.
The employee must occasionally lift and/or move up to 25 pounds.
Specific vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.
The employee is exposed to an office environment, with noise levels usually moderate.

Note:

This job description does not contain a comprehensive listing of activities, duties, or responsibilities. Other tasks and duties may be assigned as needed.

Job Type: Full-time

Pay: From $40,292.78 per year

Benefits:

Dental insurance
Health insurance
Paid time off
Vision insurance

Physical setting:

Office

Schedule:

8 hour shift
Evening shift
Monday to Friday
Weekend availability

Supplemental pay types:

Bonus pay
Commission pay
Signing bonus

Ability to commute/relocate:

Edinburg, TX: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

Bert Ogden Arena and H-E-B Park

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Chief Revenue Officer