Business Operations Manager Job Description Feb 2025

N.B. This role involves working in a busy distribution warehouse and office. The business operates as part of group of companies and your role will work across the group.

PPE is provided and it is always requested that this be worn whilst moving around the yard.

You will be required to provide and manage all business administration support in a busy open office environment. You will need to be confident in dealing with large wholesale clients as well as domestic consumers. You will be responsible for incoming sales enquiries and orders as well as routine daily and weekly office tasks. Vital communications exist between the office and logistics team to ensure excellent customer service along with efficient and safe working.

This role is critical to oversee and coordinate efficient working and budget control all admin functions of the group of companies.

The role involves the following main duties:

Responding to customer emails, online orders and enquiries by phone and email.

Responsible for overseeing warehouse team and maintaining stock control.

Placing orders with suppliers, ensuring size quantity and specifications are correct and ascertain lead times and delivery dates. Using our online purchase order system.

Accessing directors/managers calendars for appointments, viewings or quotes.

Completing orders and adding to delivery and production schedules accordingly. Use Microsoft Outlook as a CRM system and our own bespoke system Jarvis that controls all business operations.

Outbound calls to customers following delivery and to take orders. Some sales calls will be required from time to time. Customers are domestic and wholesale clients.

Understand the full product range and specification of each product line to advise customers correctly.

Liaise with warehouse and delivery staff on scheduling, deliveries and orders.

Prepare daily handover reports, financial spreadsheets and reports for directors as required.

Use Xero and Freeagent accounting software and Jarvis software to create invoices and delivery notes, purchase orders and manage ledgers for debtors and creditors.

Develop and maintain ordering and delivery systems and processes for domestic and wholesale orders to ensure excellent customer service and quality control.

Conducting research, market analysis and competitor reviews periodically.

Liaising with suppliers and maintaining good relationships and lead times on all our orders to maintain constant stock control.

Use and maintain ordering and delivery systems and processes for domestic and wholesale orders to ensure excellent customer service and quality control.

Conduct quality control inspections periodically for office, logistics and warehouse operations.

Provide weekly updates and supervise team briefings/meetings.

Weekly updates on stock control and key issues.

Ensure consumables, office equipment and supplies are well stocked.

Receive and book in good inwards.

Support staff training as required. Including adding to the process and training manual for all businesses in the group.

Support and check health and safety policy and risk assessments as require and each year.

Maintain and organise the SharePoint for all companies in the group.

Take card payments from face to face and telephone customers.

Control Petty Cash for all group companies.

Collate timesheets for all sub-contractor and organise payments.

Check rent payments and update reports, ledger and spreadsheets.

Create rotas for staffed areas of the group and manage workflow for staff and contractors as directed by the directors/managers.

All operational tasks as required to the needs of the business as the business is growing this job description may be reviewed from time to time.

Job Types: Full-time, Permanent

Pay: £30,000.00-£35,000.00 per year

Additional pay:

Loyalty bonus
Yearly bonus

Benefits:

Casual dress
Company pension
Employee discount
On-site parking
Profit sharing

Schedule:

Monday to Friday

Ability to commute/relocate:

Redruth, Cornwall: reliably commute or plan to relocate before starting work (required)

Experience:

business administration: 1 year (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Application deadline: 14/03/2025
Reference ID: Office2022

Biomass Futures Limited

New Jobs

Business Operations Manager