Description:

We are seeking a highly organized and detail-oriented Sales Operations Manager to oversee and optimize the sales processes within our organization. The ideal candidate will possess strong analytical skills, exceptional communication abilities, and a deep understanding of sales operations, CRM systems, and customer relationship management. The Sales Operations Manager will be responsible for streamlining sales procedures, managing sales force administration, supporting sales representatives, and ensuring efficient contract management. This role requires a proactive individual who can effectively collaborate with cross-functional teams to drive sales growth and enhance customer satisfaction.

Requirements:

Sales Force Administration:
- Oversee the administration of sales processes and workflows.
- Develop and implement strategies to enhance sales force efficiency and productivity.
- Research and analyze data to help create sales forecasts.
- Identify potential customers and sales opportunities by analyzing sales data and trends.
- Create and manage automation tools to increase sales process efficiencies.
- Utilize advanced analytical and problem-solving skills to identify opportunities for sales process improvements.

CRM (Customer Relationship Management):

Manage the CRM system to ensure accurate and up-to-date customer information.
Work internal and external sources to Implement and manage CRM tools to maximize opportunities and customer relationships.
Provide training and support to sales representatives on CRM utilization.

Quotes

Work with sales team to generate and provide quotes consistent with point of care.

Price Integrity

Train Sales Team on POC (Point of Care) price tables.
Work with marketing to insure accurate, current and consistent pricing across all collateral.

Contracting:

Facilitate and manage the contracting process for sales representatives, including employee representatives (Reps) and independent contractors (1099).
Coordinate and manage local agreements to comply with legal and regulatory requirements.
Manage Value Analysis Committee (VAC) package submissions.

Customer Service:

Collaborate with the customer service team to address customer inquiries and resolve issues promptly.
Implement strategies to improve customer satisfaction and retention.

Rep Support:

Provide comprehensive support to sales representatives, including training, resources, and assistance with sales activities.

Project Support

DFU Study Support (Example)
- Assist in the coordination and support of DFU (Diabetic Foot Ulcer) studies, including data collection and analysis.

Marketing Support:

Collaborate with the marketing team to develop sales materials, presentations, and campaigns.
Ensure alignment between sales and marketing strategies.

Website – Intercom:

Manage the Intercom platform on the company website to engage with potential and existing customers effectively.

Sales Calls – Call Tree:

Develop and maintain a structured call tree system to facilitate communication with sales team members and ensure timely dissemination of information.

Sales Reports for Customers:

Generate and distribute sales reports to Sales Team (W2 and Distributor) and BioStem Leadership, providing insights and analysis on sales performance and trends.

Commissions:

Calculate and administer sales commissions accurately and in a timely manner.
Address inquiries and discrepancies related to commission payments.

Accounts Receivable (AR) Monitoring:

Monitor accounts receivable to ensure timely collection of payments and minimize outstanding balances.
Collaborate with finance teams to address AR issues and discrepancies.

Case Study Management

Work closely with Sales Team to manage Case Study documentation requirement.

Qualifications:

Bachelor's degree in Business Administration, Sales, or a related field (MBA preferred).
Proven experience in sales operations management, preferably in the healthcare or biotech industry.
Proficiency in CRM systems and Sales Force automation tools (e.g., Salesforce, ParDot, BigTinCan).
Strong analytical skills with the ability to interpret sales data and trends.
Stellar interpersonal skills.
Written and verbal communications skills to effectively collaborate with Sales Team, various BioStem departments and Upper Management.
Ability to multitask and prioritize tasks effectively in a fast-paced environment.
Knowledge of contracting and legal requirements related to sales agreements.
Advanced analytical and problem-solving skills.
Experience with customer service and support processes.
Familiarity with financial concepts such as invoicing and accounts receivable.
Detail-oriented with a focus on accuracy and efficiency.

The Sales Operations Manager plays a critical role in driving sales effectiveness and ensuring seamless operations across the sales function. If you possess the required qualifications and are passionate about optimizing sales processes, we encourage you to apply for this position.

Biostem Technologies

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Sales Operations Manager