FMCG Wholesale | B2B

About the Company

We’re a proud, family-run FMCG wholesale business established in 2006. Built on trust, quality, and long-standing customer relationships, our products are now supplied to cafés, clubs, hotels, casinos, and schools across the country.

As we continue to grow, we’re looking for a motivated leader who shares our hands-on values and customer-first mindset.

About the Role

We’re seeking an experienced Sales & Customer Service Manager to lead and develop our sales and customer service functions. This role is critical to driving revenue growth while ensuring every customer receives outstanding service.

You’ll work closely with the senior leadership team to shape sales strategy, manage key accounts, and build a high-performing team that strengthens relationships and delivers results.

Key Responsibilities

Lead and manage the sales and customer service teams to achieve growth targets
Build, maintain, and grow strong B2B customer relationships
Oversee day-to-day customer service operations, ensuring fast and effective resolution of enquiries
Drive sales performance through coaching, reporting, and performance management
Manage key accounts and support new business development
Monitor forecasts, and KPIs
Collaborate with operations and leadership to ensure smooth order fulfilment and customer satisfaction
Continuously improve processes to enhance the customer experience

About You

Proven experience in a sales leadership or customer service management role (FMCG or wholesale highly regarded)
Strong people-management skills with the ability to motivate and develop teams
Excellent communication and relationship-building skills
Commercially minded with a results-driven approach
Highly organised with strong problem-solving abilities
Comfortable working in a fast-paced B2B environment
Salesforce experience is an advantage

Why Join Us?

Join a stable, family-owned business with strong values
Play a key leadership role in a growing national operation
Make a real impact on sales performance and customer satisfaction
Supportive, down-to-earth team culture
Competitive salary package based on experience

Ready to take the next step?

Apply now or reach out for a confidential discussion.

Bite Size Group Pty

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