Job Title: Revenue Operations Specialist

Working Time Zone: Mostly EST

About Us:

We’re a fast-growing indie media company on a mission to create the world’s best business publications. We’re co-creating the playbook for the future of work through share-worthy content that informs, educates & converts.

A couple of examples within our portfolio include The Digital Project Manager and People Managing People.

We are an international team of 30+ with a home base in Vancouver, Canada. We got our start in 2011 as The Digital Project Manager blog, founded by our CEO Ben Aston. Since then, we’ve grown our team and our portfolio which now includes more than 10 different online publications.

We’ve consistently tripled our revenue every year for the past 3 years and forecast doing so again by the end of 2022.

About the Role:

We’re looking for a talented Revenue Operations Specialist to join our distributed team working predominantly within the PST time zone. Reporting directly to the Director of Revenue Operations, you will assist with optimizing keys revenue processes, mainly focused on our CRM setup, maintenance and improvements. This includes all processes starting from lead capture through to contract signing, customer interactions, collections, etc.

In digital operations we want to create processes and software systems that support humans in doing their work while staying compliant, efficient and making work fun. Therefore, we’re looking for a skilled and experienced sales or operations manager to accelerate and improve digital workflows and help develop, implement and monitor critical path processes in our sales department for an evolving and growing organization. Someone that has an exceptional eye for detail and copes well with stress in a constantly shifting environment. They should be great at analyzing existing and naturally grown processes and develop and implement improvements while minimizing disruptions where possible. We're looking for someone to own and maintain the sales environment within which our Director of Sales and their team can excel at their work.

Key competencies include systematic thinking, clear communication, prioritization to drive impact and coordination. We're still a growing company and things are changing constantly. Adaptability is a requirement to thrive in this role.

Overall, we're looking for someone to support the DRO in removing obstacles and barriers in our sales pipeline to increase win-rates, reduce manual sales activities and help us efficiently communicate with our customers.

What you'll be doing:

As ROS you’ll be the right hand to our DRO, and responsible for developing, maintaining and automating our CRM and sales environment. We work in ZohoCRM with lots of integrations into our in-house software platform that SaaS vendors use. This role will be a mix of projects (CRM improvements, automations, etc) and regular tasks (reports, maintenance, bug fixing) set between the COO, Director of Sales and DRO. You’ll support the DRO in delivering initiatives that the management team wants to work on to setup the sales team and the business for continued rapid growth. You must have some experience in working with CRMs, ideally ZohoCRM or Salesforce, working with large data sets, have a pro-active mentality when it comes to communication and addressing problems and are flexible in regards to shifting priorities. You are great at picking up skills, applying them to solve a problem and documenting the steps taken for our internal KMS.

You need to:

Be practical. As the operations team we need to focus on the highest cost/time savers there are at any time, which can change often. We work with a large number of stakeholders throughout the business. Working within the operations department means following the company-wide goals for impactful work and clear and effective communication to everyone involved.
Execute flawlessly. We improve operation capabilities and aim to improve employee productivity to ensure the team thrives alongside the business. For that it's essential to deliver work to a high degree of reliability and accuracy.
Optimize consistently. Analyze and interpret data and metrics, offerings and relationships to create reports to inform decisions for business process changes, growth and revenue optimization.

Who You Are:

You’re a detailed and self-motivated individual with a drive to succeed.
You have a firm grasp on common technical terms and process fundamentals.
You're collegial. You liaise easily with other people and are able to build relationships with stakeholders and employees, maintaining a friendly, open and non-judging mentality even when things are though.
You have strong communication skills. You're effective at communicating across the company, especially with finance and sales. You're able to communicate issues and solutions within your team and the stakeholders involved.
You’re not afraid to tackle complicated setups and bring order out of chaos.
You have some project management experience and details and dependencies don’t frighten you.
You’re obsessive about the details!
You can think big picture, and can visualize the dependencies and consequences of your actions
Something else? Wonderful, we’re curious to learn more about you!

Nice to haves:

Zoho CRM experience
Developer/Programming experience (Javascript, Google Apps Script, Deluge, Python or similar)
Media, SaaS or digital agency experience
Google Sheets experience

Required experience:

2+ years of professional experience with at least 1 year of sales or operations experience in a digital organization.
Excellent attention to detail, and highly organized.
Outstanding organizational and time management skills
Great communication and presentation skills
Problem-solving mindset

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Revenue Operations Specialist