Worker Sub-Type

Regular

Job Description

Job Description:

The BlackBerry IOT Marketing & Business Development team is ramping up a Global Deal Desk Function to optimize our Go to Market and facilitate the quotation process together with Sales for a better customer experience. We are looking for a motivated and enthusiastic Senior Manager Deal Desk, that will work closely with our Sales, Product and Finance teams to build out the processes, policies, and infrastructure to help our organization scale and grow. You will be responsible for the deal process from quote to deal booking, define standard deal procedures/mechanics, provide analytical and process support for complex/non-standard deals, and facilitate approvals with our leadership team. Through this role, you will also provide insight into discount/pricing strategy and deal negotiations. You will be responsible to the global rollout and report directly to the VP Marketing & Business Development.

Responsibilities

Own, manage, and drive the quote to deal booking process
Be the trusted advisor to Sales on deal review, deal structuring, and deal booking. Establish standard deal structure and processes.
Lead and manage deal exceptions and non-standard terms, working across teams to understand deal economics to arrive at the best possible solution for the customer as well as BlackBerry IOT
Review and approve deal terms and data in Salesforce. Work with Finance, Sales Ops, Product and other relevant teams to ensure all relevant approvals and deal details are captured in our systems of record
Train and enable the team on our quoting, pricing, policies, and processes
Develop metrics and reporting to evaluate our deal processes as well as discount/pricing strategies
Capture and analyze insights into discount, pricing strategy and business terms to drive continuous optimization of those together with the Pricing and Legal teams

Skills & Qualifications

7+ years of relevant experience (Deal Desk, Sales Ops, Business Ops) with a high growth technology company
Working knowledge of sales processes, software pricing/discounting, contracting, and negotiation strategy
Comfortable working in Salesforce and with CPQ tools. Ability to leverage software, documentation, and training to streamline and create robust processes
Analytical, possesses business acumen, troubleshooting, problem-solving, and project management skills
Outstanding communication skills with the ability to speak in front of senior audiences as well as write clearly, concisely, and compellingly
Ability to independently manage ambiguity and work collaboratively to drive outcomes and meet deadlines.
Work with multiple priorities/deals simultaneously in a fast-paced environment across a diverse group of stakeholders
MBA a plus, but not required

Scheduled Weekly Hours

40

BlackBerry QNX

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