Why Blackpoint?

Ready to give some hackers hell? On the Blackpoint Cyber Team, we win the unfair fight while helping others protect what’s most important to them. Simply put, our team takes out the adversaries before they see us coming. Join us today and help put the bad guys in their place for good. Blackpoint Cyber was built by former US Department of Defense and Intelligence security experts focused on stopping malicious tradecraft and safeguarding MSP operations. Our mission? Provide absolute and unified Managed Detection and Response services to organizations across the world.

Company Culture

On this team, we value high-quality execution, ownership, and strong morals. With us, principles are never tested, and we are proud to always do right by our customers. If you’re a driven professional with a passion for learning and contributing towards the best, then Blackpoint welcomes you. Our team is energetic and collaborative, maintaining a high-performance culture and enabling growth through overcoming challenges in the modern cyber threat landscape.

What You'll Do:

As the Sales Operations Analyst, you drive world-class standards across our sales process and policies in a highly collaborative role. This role will be responsible for providing critical support in managing and optimizing sales processes, systems, and data analysis. Your focus will be on improving sales efficiency, enhancing sales strategies, and driving revenue growth.

This is an excellent opportunity for someone who enjoys working with data, possesses strong problem-solving skills, and has a passion for driving sales effectiveness. Success in this role will be based on your ability to foster strong relationships with multiple stakeholders, knowledge of modern sales tools, and collaboration skills with cross-functional teams to drive results.

This person will own sales KPIs, commissions and the day-to-day sales support that comes with opportunity management. You’ll be the driver for a sales support ticketing queue adhering to business approved SLAs, while using email to case functionality and/or JIRA.

Responsibilities and Expectations:

Design and optimize processes and workflows to empower sales representatives and leaders, ensuring efficient operations
Respond promptly to sales support inquiries, providing solutions and developing operational procedures to manage workload effectively
Collaborate with cross-functional teams to reduce friction and ensure consistency in policies, processes, and governance
Create and maintain operational reports, alerts, and dashboards to monitor business performance
Ensure data accuracy across the sales tech stack to optimize analysis and overall performance
Engage with user communities, vendors, and analysts to stay updated on industry best practices and enablement
Take ownership of monthly sales and commission reporting
Provide transparency to sales regarding commission structures, including tiers, accelerators, decelerators, and overall compensation plans
Act as a subject matter expert on commission and opportunity management-related inquiries
Collect, validate, and analyze sales data, including pipeline metrics, conversion rates, win/loss analysis, and sales performance metrics
Offer meaningful insights and recommendations based on data analysis to improve sales strategy and execution
Collaborate with sales leadership and cross-functional teams to develop and implement sales strategies, pricing models, and incentive programs
Develop and maintain sales processes, policies, and standard operating procedures (SOPs) • Document best practices and provide guidance to the sales team to ensure adherence to processes
Proactively identify opportunities for sales optimization and enhance overall sales effectiveness • Drive process improvement initiatives and lead cross-functional projects for successful implementation of changes.

Experience & Skills:

Strong analytical and problem-solving skills with the ability to translate data into actionable insights
Excellent attention to detail, organizational skills, and the ability to handle multiple projects simultaneously.
Exceptional communication and presentation skills, with the ability to communicate complex concepts effectively to stakeholders at all levels
Strong business acumen and understanding of sales processes and strategies
Ability to work collaboratively in a team environment and build relationships with cross-functional stakeholders
Proactive and self-motivated with a drive for continuous learning and professional development
4+ years of experience in Sales Operations, Revenue Operations, Consulting, or Sales Support
Proficiency in SaaS sales tools such as Outreach, Salesloft, Clari, Gong, Lean Data, ZoomInfo, and similar
Process-oriented with the ability to effectively engage sales team users, instilling trust and confidence
Proficiency in reporting, data analysis and visualization tools such as Excel, Tableau, or similar.
Proven track record in managing impactful projects and programs across teams with stakeholders at all levels of an organization.
Bachelor's degree or equivalent.

Blackpoint Cyber

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Sales Operations Analyst