Reports to: Senior Director, Sales Operations

Location: Remote

Company Overview:

Braeburn is dedicated to delivering solutions for people living with the serious consequences of opioid use disorder. At Braeburn, we challenge the status quo and champion transformation of the management of opioid use disorder (OUD) by partnering with the community to create a world where every person with OUD gets the best possible care and opportunity to reach their full potential. Our shared commitment to innovation on behalf of patients enables us to help people with OUD begin and sustain recovery.

At Braeburn, there are opportunities to contribute to our purpose every day. We value authenticity and strive to amplify all voices. Our culture empowers everyone to be successful and unleashes our full potential.

Position Summary:

Reporting to the Senior Director, Sales Operations, the Manager of Sales Operations will be responsible for day-to-day Sales Operations support, including but not limited to data analysis, reporting, incentive compensation, sales force automation/customer relationship management and targeting and call planning.

The individual in this role must exercise sound judgment and ensure integrity and compliance with all Braeburn policies and Braeburn Code of Conduct.

Specific Duties:

Responsible for Incentive Compensation Plan administration, reporting and payout calculations.
Manage customer master change requests and ensure data quality and integrity in Salesforce.com.
Maintain sales rosters.
Investigate and resolve field inquiries promptly and effectively.
Create standard and ad hoc reports and analyses based on field engagement activity data, Braeburn Trade Sales data and secondary data sources (i.e., IQVIA/Symphony) to support greater sales force effectiveness.
Ensure accurate and timely delivery of Field Reports in collaboration with Business Operations.
Contribute to Sales Operations projects as needed.
Partner with and support first-line managers and their teams to achieve operational excellence.
Train new hires and provide ongoing education on Sales Operations topics.
Collaborate effectively across all Braeburn cross-functional teams.

Skills:

Essential: Advanced Excel and Power Point skills.
Preferred: Working knowledge of Salesforce.com, SQL, AWS, Tableau, Power BI, Qlik.
Strong organizational, communication, presentation, and planning skills.
Strong self-awareness, work ethic, problem-solving skills, commitment to excellence and openness to feedback.
Strong ethical behavior and commitment to compliance.
Ability to thrive in a dynamic, accountable start-up environment.
Strong attention to detail and follow-through.
Self-starter. Proactive in nature, actively participates and self-motivated.

Education/Experience:

Bachelor's degree required, advanced business degree a plus.
3+ years of pharmaceutical Sales Operations, Sales Planning, or similar experience.
Demonstrated ability to analyze data, identify operational needs, and implement improvements.
Experience in Targeting, Call Planning, and Incentive Compensation and supporting CRM, reporting, and MDM systems.
Experience with pharmaceutical syndicated data (i.e., IQVIA, Symphony Health, Specialty Pharmacies, Specialty Distributors).
Experience in a start-up environment a plus

Braeburn is committed to ensuring equal employment opportunity for all qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, military/veteran status, age, disability, or any other category/characteristic protected by law (collectively, "Protected Categories"). In fact, we encourage all underrepresented backgrounds to apply for any open job positions with the company.

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Manager, Sales Operations