Position Purpose

This position will be responsible for providing the reporting and analytics support to the commercial organization to drive customer retention, business value, and growth. These responsibilities will include the development of customer behavior analyses, proactive account health management reports, SWOT analyses, reviewing transactional data structure, and managing commercial incentive plans. Additional responsibilities include the management of select commercial initiatives, quality assurance of the enterprise BI program, and Power BI report and dashboard design.

Major/Key Accountabilities

Develop customized reporting to deliver on customer expectations, monitor customer supply chains, and increase ease of doing business
Support commercial leadership team through key indicator analysis and insight delivery
Build automated reporting for teams leveraging critical technologies including Power BI and Business Warehouse
Support business intelligence tool development through interfacing with business to refine requirements, testing, end-user training, and front-end design work
Responsible for collaborating with commercial teams to ensure account management is proactive
Responsible to organize commercial team efforts on key commercial or supply chain initiatives
Identify transactional errors that may be skewing reporting and KPI health & growth metrics
Support growth of statistical modelling to solve business problems
Support Salesforce CRM tool through reporting and
Be the Sales & Customer Operations Subject Matter Expert for systems and metrics
Train Commercial Team on software, tools, and metrics
Support deployment of automated

Measures

Meet/surpass all delivery expectations for individual projects, initiatives, and incentive plan delivery deadlines
Meet/surpass the SLA for all ad hoc requests

Authority/ Decision Making

Ensuring that only actionable requests are accepted by the team
Prioritize work based on value and time to implement
Working autonomously or having limited access to immediate manager
Working in a matrix environment

Qualifications

Bachelor’s degree in Business or a related field; or four years’ experience in an equivalent role

Desirable

Project management
SQL Certification
Salesforce Certification

Experience

Experience collaborating cross functionally for problem resolution and/or successful projects
Capable of enhancing or developing processes
Presenting to groups such as Internal or External Customers and/or executives
A high degree of attention to detail and ability to analyze large amounts of data

Skills and Knowledge

Skilled in computer systems and applications including:
Advanced Excel skills required
Intermediate to advanced Power BI skills with focus on front-end design, UX, and DAX strongly preferred
Intermediate to advanced skills with Business Warehouse and/or SAP preferred
Intermediate to advanced skills with Salesforce reports/dashboards preferred
Strong business acumen; able to operate as a translator between highly technical roles and business requirements
Working knowledge of CHEP: Business model, Sales, Customer Service, Invoicing, Transaction Controls, and Stock Audit processes preferred
Must be able to function effectively in a cross-functional and high-activity environment
Strong analytical, problem solving, decision making, and organizational skills
Capability to create SOPs, work instructions, dashboards, and scorecards
Ability to multi-task, work under pressure to quickly develop and execute a plan with flexibility to adjust to changing priorities
Able to present progress, findings, status, risks, next steps and recommendations to leaders
Demonstrate a strong working knowledge of upstream/downstream impacts of changes
Provide improvements to existing reports to drive less transactional complexity
Impeccable verbal and written communication skills

Job Type: Full-time

Benefits:

401(k)
401(k) matching
Dental insurance
Flexible schedule
Health insurance
Paid time off
Parental leave
Tuition reimbursement
Vision insurance

Schedule:

Day shift
Monday to Friday

Supplemental pay types:

Bonus pay

Work Location: Remote

Brambles USA Inc

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