Company Overview

Brother is a leading provider of home and office equipment, sewing and crafting products, and industrial solutions. With a legacy spanning over 115 years, our brand is renowned for producing award-winning printers, sewing machines, P-touch labelers, and more. Brother Canada was established in 1960, marking over 65 years of operations. Brother Canada is headquartered in Dollard-des-Ormeaux, Quebec and is a wholly owned subsidiary of Brother International Corporation (BIC), based in the United States. BIC is in itself a subsidiary of Brother Industries Limited (BIL), which was founded in 1908 in Nagoya, Japan and operates in more than 30 countries worldwide.

Why Work at Brother?

At Brother Canada, we’re more than a team; we’re a community guided by our culture drivers of Accountability, Authenticity, Excellence, and Boldness. We foster collaboration, growth, and work-life balance through flexible hours, hybrid work options, wellness subsidies, learning and development, recognition programs, and employee discounts. With roots in Montreal since 1960, we embrace continuous improvement and a culture of “Challenging Spirit,” offering stability while delivering a superior customer experience.

Role Overview

Reporting to the Director, B2C Sales, the B2C Sales Operations Analyst supports the B2C Sales team by managing sales reporting, analytics, and operational processes. The role works closely with B2C Sales team members, internal stakeholders from cross functional teams, and key retail accounts to consolidate and analyze sales, inventory, order, and promotional information. By delivering accurate reporting, actionable insights, and responsive operational support, the Analyst helps the sales team make informed decisions, identify business opportunities, and maintain strong customer relationships.

Duties & Responsibilities

Reporting & Data Analysis

- Prepare and distribute accurate weekly and monthly sales, purchase, cancellation, inventory, order, and point-of-sale reports for assigned retail accounts and sales channels
- Consolidate data from multiple internal and external sources, validate its accuracy, investigate discrepancies, and escalate significant issues when required
- Analyze sales performance, inventory, order plans, and promotional activity to identify trends, risks, gaps, and business opportunities
- Translate reporting results into clear insights and recommendations that support account planning and B2C Sales decision-making
- Maintain retail account reporting tools and dashboards, ensuring information is accurate, current, and available according to established reporting timelines
- Prepare reporting materials and business updates for internal reviews, customer meetings, and account-planning discussions
- Identify and implement opportunities to improve reporting accuracy, information flow, process efficiency, and stakeholder experience

Sales, Accounts & Cross-Functional Support

- Monitor weekly order-plan performance and collaborate with account buying teams, account managers, and Supply
- Chain to address forecast, inventory, or order-related issues
- Support product launches by coordinating pricing, item setup, launch information, and other required product data with internal teams and customer contacts
- Coordinate with Sales, Marketing, Finance, Product Management, Supply Chain, and other internal stakeholders to respond to customer and account information requests
- Support promotional planning and execution by maintaining relevant information, monitoring activity, and communicating changes or issues to appropriate stakeholders
- Act as a responsive point of contact for operational and reporting questions from assigned key retail accounts and internal stakeholders
- Participate in weekly B2C Sales meetings and provide updates on reporting, orders, inventory, promotions, risks, and follow-up action

Customer & Additional Support

- Attend customer meetings occasionally, as required
- Perform other related duties and support ad hoc projects as assigned

Education

Experience & Qualifications

- University degree or college diploma in business, commerce, analytics, supply chain, finance, or related discipline, or an equivalent combination of education and relevant experience

Experience

- At least three years of experience in sales operations, sales support, retail account support, customer service, supply chain, business analytics, or a related field
- Experience in consumer electronics, consumer packaged goods, retail, or another product-based industry Preferred
- Experience supporting major retail or e-commerce accounts Preferred

Languages

- Bilingual
- Proficiency in both written and verbal English communication is essential for effective correspondence with clients, suppliers, business partners and colleagues beyond the province of Quebec

Skills / Knowledge / Abilities

- Demonstrated ability to consolidate, validate, analyze, and interpret data from multiple sources
- Strong proficiency in Microsoft Excel, including pivot tables, lookups, data validation, and the organization and analysis of large data sets
- Experience preparing recurring reports, dashboards, or sales performance analyses
- Strong attention to detail and demonstrated commitment to data accuracy and quality
- Ability to identify discrepancies, investigate underlying causes, and raise issues or risks in a timely manner
- Strong critical-thinking and problem-solving skills, with the ability to translate data into clear insights and recommendations
- Strong organizational and time-management skills, with the ability to manage recurring deadlines and changing priorities
- Ability to work independently while collaborating effectively with internal teams and external customer contacts
- Experience working with point-of-sale, inventory, order, forecast, and promotional data Preferred
- Experience using Tableau or another business intelligence and data-visualization platform Preferred
- Experience improving reporting processes, dashboards, or data-quality controls Preferred

Additional Details For This Role

Hybrid Work Setting – Enjoy the flexibility of a hybrid model, with three days working remotely and two days in the office each week, supporting work-life balance and meaningful in-person collaboration. Exceptions may apply according to business needs. #atyourside

Our Benefits

We believe benefits should empower you to thrive at work and beyond. Our health and wellness benefits go beyond the basics, with medical, dental, vision, mental health support, financial advisors, and fitness programs to keep your mind and body in top shape. We’re big believers in recharging your batteries, with flexible vacation, personal days, summer hours, and a company-wide holiday shutdown so you can enjoy real downtime. Our retirement plan helps your savings grow faster with matching contributions and extra perks like a TFSA and mortgage benefits. And because growth fuels success, we invest in you with development programs, from LinkedIn Learning and Brother curated learnings to tuition reimbursement and personalized development plans. But it’s not all work, we love to celebrate! From BBQs to gala nights and our STAR recognition program, your wins get noticed and rewarded. At Brother Canada, we are truly At Your Side, supporting your success every step of the way.

Our Mission, Vision & Culture

Our mission is to live our “at your side” promise to simplify and enrich the lives of our customers, employees, and communities. We aim to be where people and technology meet, providing products and solutions that enhance how people live, work, and create. We look to our strategic culture drivers - accountability, authenticity, boldness, and excellence - to enable us to consistently deliver on our vision, mission, and shared values. These drivers help us shape a culture that empowers the business to succeed.

About Where We Work

Brother Canada’s head office and distribution centre in Montreal’s West Island is at the heart of our operations, housing teams in Marketing, Sales, Customer Experience, HR, IT, Finance, Supply Chain, and more. Our sales office in Mississauga, Ontario, and distribution centre in Richmond, British Columbia, support our coast-to-coast operations. We collaborate across Canada and Brother Americas - always At Your Side.

Equal Opportunity Employer (EOE) Statement

At Brother Canada, we strive to provide an environment where everyone feels valued by respecting individual differences and welcoming diverse life and work styles. We are an equal opportunity employer and do not discriminate or make employment decisions on the basis of race, colour, religion, sex, disability, or any other protected characteristic.

Brother Canada

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